Chapter 1, Lab Manual for A Guide to IT Tech Support ISBN xxx-xxxxxxxxxx 1

Chapter 1, Lab Manual for A+ Guide to IT Tech Support (ISBN xxx-xxxxxxxxxx) 1

Solutions for Chapter 1: Taking a Computer Apart and Putting It Back

Together Lab Manual for A+ Guide to IT Technical Support (Comprehensive, 10 th

Edition) [A HD] Lab 1.1 Record Your Work and Make Deliverables [B HD] Review Questions

• What are the eight categories in the Category view in Control Panel?

Answer: System and Security; Network and Internet; Hardware and Sound; Programs; User Accounts and Family Safety; Appearance and Personalization; Clock, Language, and Region; Ease of Access

• What are the four file types that can be used to save a snip using the Windows

Snipping Tool?

Answer: PNG, GIF, JPG, and MHT

• What is the purpose of the Win+S keystroke shortcut in Windows 10?

Answer: In Windows 10, the shortcut opens Cortana, the search feature of Windows 10.

• Search the web for information about the price of Windows 10. How much would it cost to

buy your current edition (such as Home, Professional, etc.) of the Windows 10 operating system as an upgrade from Windows 8?

Answer: $69 to $130 for an upgrade, depending on the edition

(CompTIA A+ Guide to IT Technical Support, 10e Jean Andrews, Joy Dark, Jill West) (Solution Manual, For Complete File, Download link at the end of this File) 1 / 4

Chapter 1, Lab Manual for A+ Guide to IT Tech Support (ISBN xxx-xxxxxxxxxx) 2 [A HD] Lab 1.2 Gather And Record System Information [B HD] Review Questions

• List two categories available in Control Panel that were not mentioned in the lab:

Answer: Answers may include: • Hardware and Sound • Clock, Language, and Region • Ease of Access

• (Windows 7 only) Based on the Windows Experience Index, what component of your

computer would you upgrade first? Why?Answer: Answers may vary based on student experience and might include the processor, RAM, graphics card, or hard drive.

• Based on what you found while taking inventory of your computer’s system, what

maintenance does this computer currently need?Answer: Answers may vary based on student experience and might include a backup, malware scan, OS updates, securing a network, or software updates.

• Besides the Computer Inventory and Maintenance form, what other documentation should

you keep on each computer? How might you store that information?Answer: Any documentation that came with the computer, any product guides printed from the web, and any receipts from purchases related to the computer should be kept together near the computer itself, perhaps in a manila envelope or notebook. 2 / 4

Chapter 1, Lab Manual for A+ Guide to IT Tech Support (ISBN xxx-xxxxxxxxxx) 3

• What differences, if any, are there between a list of components derived from a physical

inspection and a list of components derived from Control Panel and System Properties?Answer: The lists could differ substantially because of such things as BIOS/UEFI upgrades, non- brand-name components, drive partitioning, or components disabled in BIOS/UEFI.

• Why is it important for IT technicians to keep documentation on computers for which they

are responsible?Answer: Answers may vary depending on student experiences. Documentation can be useful when a computer is lost or stolen, the hard drive has failed, Windows becomes corrupted, or other problems arise. A user might accidentally change a setting or forget a password.[A HD] Lab 1.3 Identify Computer Parts [B HD] Review Questions

• How did you decide which expansion card was the video card?

Answer: This answer is dependent on student research and experience. The ports on the rear of an expansion card are generally used to identify the purpose of the card.

• How did you identify the type of CPU you have?

Answer: This answer is dependent on student research and experience.

• Does your system have much room for adding new components? What types of expansion

slots are available for adding new cards?Answer: This answer is dependent on student research and experience. 3 / 4

Chapter 1, Lab Manual for A+ Guide to IT Tech Support (ISBN xxx-xxxxxxxxxx) 4

• Is there space for upgrading the RAM? If there isn’t, what could you do instead to upgrade?

Answer: This answer is dependent on student research and experience. An old smaller module can be replaced by a new module that holds more RAM.

• Where (specifically) would you go on the Internet to download a PDF of the motherboard

manual or system manual? What information would you need to identify which manual to download?Answer: Answers may vary but will most likely include the manufacturer’s website. The motherboard’s make and model number are required, although some systems can also be identified by a unique service tag.[A HD] Lab 1.4 Identify Form Factors [B HD] Review Questions

• Why is it important that your case and motherboard share a compatible form factor?

Answer: It allows the components to fit together and function properly.

• When might you want to use a slimline form factor?

Answer: You might want to use it when a thinner profile is required, such as with a media center under a TV.

• What advantages does ATX have over microATX?

Answer: Answers can include more expansion slots and better heat dissipation.

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