Chapter 1: PREVENTION PHILOSOPHY

Chapter 1: PREVENTION PHILOSOPHY

• Which of the following is a way to become a positive manager and build employee

loyalty?

• Raise employee morale and self-esteem
• Not focus on turnover
• Keep customer satisfaction
• Remember that the bottom line is the most important factor

• The legal principle of following prior case law is known as ____.
• Litigation
• strict liability
• stare decisis
• administrative law

• The goal of STEM is to ________.
• Find the best employees.
• hire only the employees who will reduce turnover.
• reduce employee mistakes.
• none of the above.

• Under the Federal law, what does the acronym known as “ADA” stand for?
• American Dietetic Association
• American Dental Association
• Americans with Diabetes Act
• Americans with Disabilities Act

• An effective way to reduce claims being filed against your hotel or restaurant is to

provide _____.

• well-trained employees
• exceptional customer service
• a safe and secure property
• all of the above

• ~The best definition of litigation is?
• When a lawsuit ends
• The bargaining between management and union representatives

(Hospitality Law Managing Legal Issues in the Hospitality Industry, 5e Stephen Barth, Diana Barber) (Test Bank, Answer at the end of each Chapter) 1 / 4

• A lawsuit between the government and a hospitality manager
• The act of initiating and carrying out a lawsuit

• The best definition of Civil Law is?
• All legal action that occurs based on laws that were written before the Civil War
• Derived from common law
• Is interested in precedent, or what has been decided in previous court cases with

similar situations

• A body of law created by government entities that are concerned with private

rights and remedies as opposed to criminal matters

• The body of law known as Common Law descends from?
• The founding fathers of our country
• The laws of Great Britain
• Middle ages laws
• The minds of Thomas Jefferson and George Washington

• The 'S' in STEM stands for?
• Selection of the correct employee for the job
• Selection of wholesome foods so the guests stay healthy
• Selection of the best property to get the most profit from the company's

investment

• Selecting employees at the last minute to fill open, but necessary positions

• "Ethics" means?
• The legal way to hire employees
• The behavior of an individual toward another individual or group
• The rights of an employer over their employees
• If something is legal, it is also ethical

• Sixty to seventy percent of management decisions made on a daily basis have some type

of legal dimension.True False

• As long as a manager has a good knowledge of the law, it is not very important to be

concerned with attempting to prevent legal situations from arising.True False 2 / 4

• The best way to provide an environment conducive to positive motivation is to establish

trust and respect with your employees.True False

• It is more effective and efficient to find your employees doing something wrong, than to

find them doing something right in the workplace.True False

• When an employee makes a mistake at work, it is often the result of management error or

improper training.True False

• Training and Education is only necessary for newly hired employees.

True False

• Common Law and Criminal Law are the two major systems in place in the Western

world.True False

• Hyatt’s Code of Business Conduct and Ethics provides provisions against kickbacks and

referral fees.True False

• In dealing with foreign entities, a written agreement is helpful but often difficult to

enforce.True False

• One of the core values of Meeting Expectations is the expectation of complete honesty

and gossip is not tolerated.True False 3 / 4

Test Bank Answers

• A
• C
• C
• D
• D
• D
• D
• B
• A
• B
• T
• F
• T
• F
• T
• F
• F
• T
• T
• T

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