Chapter 1 Test Bank - A. Hotel and Restaurant Business B. People Busi...

Chapter 1 Test Bank

1. The hospitality industry is often described as a:

• Hotel and Restaurant Business
• People Business
• Revenue Maximizing Business
• Human Resources Business

2. All of the following are considered part of the hospitality industry EXCEPT:

• Financial services
• Retail Businesses
• Foodservice
• Transportation

• Which of the following is an example of a not-for-profit foodservice segment?
• Grocery Stores
• Service Stations
• Caterers
• Correctional Facilities

4. An employee’s attitude about their job is most likely to be affected by:

• Their interactions with co-workers and managers
• The business’ profit margins
• The business’ level of technological advancement
• Their benefit package

5. The idea of intrepreneurship is intended to:

• Help maximize job-sharing
• Focus efforts on internal job recruitment
• Motivate employees by offering profit-sharing plans to staff
• Increase an organization’s number of operating units

• Which of the following management responsibilities does NOT have a human resources

component?

• Staffing
• Controlling
• Appraising
• All have a human resources component

7. Labor shortages may occur when:

• Unemployment rates are stagnate
• Employee turnover rates are high
• Compensation levels are perceived as excessive
• Downsizing activities are undertaken

(Human Resources Management in the Hospitality Industry 1e David Hayes, Jack Ninemeier) (Test Bank, Answer at the end of each Chapter) 1 / 4

• The Altoona Inn is a medium sized hotel which employees 58 people. In the last year, and

for various reasons, 7 employees left the hotel. To compensate, 5 new employees have been hired. What is the employee turnover rate of the Altoona Inn for the year?

• 7%

B. 12%

C. 21%

• More information is needed to calculate employee turnover rate

9. Which of the following is NOT a primary human resources activity:

• Training and Developing
• Protection and Communications
• Product development
• Compensation and Appraisal

• The local economy may affect the way a human resources department executes their

recruiting practices. This is an example of a(n):

• External Influence
• Internal Influence
• Work Procedure
• Short-Term Plan

• Which of the following is an internal influence on human resources departments?
• Protection and Communication
• Employee Unions
• Demographics
• Corporate Culture

12. An external issue that could affect a human resources department would be:

• Training
• Employee development activities
• Employee unions
• Corporate culture

13. Diversity is desirable in hospitality operations because it:

• Yields the full utilization of the diverse talents of every staff member
• Is legally mandated by local and national law
• Eliminates discrimination
• Minimizes downsizing

• A staff member’s response to the implementation of a valuing-diversity effort will most

likely to depend on:

• What management requires of them
• The extent to which they tolerate perceived risk
• Their ethnic background
• Their age
• / 4

• If a hospitality organization is too small to have a human resources department:
• It is not necessary to address its human resources activities
• Each employee should take responsibility for their own human resources activities
• Only minor HR-related issues will surface
• The general manager or department heads will likely may assume/share these

responsibilities

• Which of the following is NOT an example of a lodging organization in the hospitality

industry?

• Inns
• Health Care Institutions
• Camp and Park Grounds
• Destination Resorts

17. Which is an example of a human resource:

• An entry-level staff member
• The payroll
• Government legislation
• An effective training program

18. When an expenditure is referred to as “value-added” it is said that:

• The price was higher than originally anticipated
• The price was lower than originally anticipated
• The money spent on the product was low relative to the worth of that product
• The price was not attractive relative to the quality of the product

19. The implementation of a diversity initiative is most likely to benefit:

• Only the members of under-represented groups
• The program facilitators
• All employees and the organization as a whole
• The HR manager

• Which of the following is NOT likely to be considered a Human Resources responsibility:
• Management of benefit programs
• Administration of guest room inspections
• Administration of payroll records
• Planning recruitment strategies 3 / 4

Answers to Chapter 1 Test Bank

• B
• A
• D
• A
• C
• D
• B
• B
• C
• A
• D
• C
• A
• B
• D
• B
• A
• C
• C
• B

• / 4