Chapter 1: The New Human Resource Management Process

Chapter 1: The New Human Resource Management Process

Multiple Choice

• What were human resource managers typically called in the 1970s and before?
• Personnel managers
• Secretaries
• Executive Assistants
• Developmental managers
• Clerks

Ans: A

Learning Objective: 1-1

Cognitive Domain: Knowledge

Answer Location: Past View of HRM

Question Type: MC

2. Employee engagement is:

• A combination of competition and job satisfaction
• A combination of willingness to perform at a high level and job satisfaction
• A combination of willingness to perform at a high level and boldness
• A combination of competitiveness and boldness
• A combination of job satisfaction and boldness

Ans: B

Learning Objective: 1-7

Cognitive Domain: Knowledge

Answer Location: Why Study HRM?

Question Type: MC

• ______ is a function of getting the job done whenever and however it must be done.
• Productivity
• Efficiency
• Effectiveness
• Opportunity
• Preference

Ans: C

Learning Objective: 1-7

Cognitive Domain: Knowledge

Answer Location: Productivity Centers

(Human Resource Management Functions, Applications, Skill Development 2e Robert Lussier, John Hendon) (Test Bank all Chapters) 1 / 4

Lussier and Hendon, Human Resource Management, 2e Instructor Resource

Question Type: MC

• What does HR primarily focus on improving?
• The recruiting of people
• The efficiency of people
• The effectiveness of people
• The physical work environment of people
• The preferences of people

Ans: B

Learning Objective: 1-1

Cognitive Domain: Knowledge

Answer Location: Productivity Centers

Question Type: MC

5. Permanent loss of workers in the organization is:

• Job dissatisfaction
• Absenteeism
• Recidivism
• Depopulation
• Turnover

Ans: E

Learning Objective: 1-7

Cognitive Domain: Knowledge

Answer Location: Critical Dependent Variables

Question Type: MC

• Natalie got fired. In other words, what happened?
• She experienced involuntary turnover
• She experienced voluntary turnover
• She experienced absenteeism
• She experienced dissatisfaction
• She experienced depopulation

Ans: A

Learning Objective: 1-2

Cognitive Domain: Comprehension

Answer Location: Critical Dependent Variables

Question Type: MC

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Lussier and Hendon, Human Resource Management, 2e Instructor Resource

• Most human resource managers have only been involved in regular HR planning since:
• Companies started coming into existence
• World War II
• The industrial revolution
• The mid-1980s
• The start of the Obama administration

Ans: D

Learning Objective: 1-2

Cognitive Domain: Knowledge

Answer Location: The HRM Strategic View

Question Type: MC

• Since 1980, what new era has emerged?
• Information age
• Industrial age
• Organization age
• Manufacturing age
• Production age

Ans: A

Learning Objective: 1-2

Cognitive Domain: Knowledge

Answer Location: Technology and Knowledge

Question Type: MC

• About 90 percent of the growth in the U.S. workforce between 2006 and 2016 is expected to

come from which group?

• 15- to 24-year-olds
• 25- to 34-year-olds
• 35- to 44-year-olds
• 45- to 54-year-olds
• 55-year-olds and older

Ans: E

Learning Objective: 1-2

Cognitive Domain: Knowledge

Answer Location: Labor Demographics

Question Type: MC

• What is one of the certifications HR professionals can obtain?

A. ULC

B. HHR 3 / 4

Lussier and Hendon, Human Resource Management, 2e Instructor Resource

C. BER

D. PHR

E. BAS

Ans: D

Learning Objective: 1-5

Cognitive Domain: Knowledge

Answer Location: The Society for Human Resource Management (SHRM)

Question Type: MC

• What is a major organization associated with training and development functions?

A. REME

B. ASTD

C. TRDV

D. ALPH

E. MBER

Ans: B

Learning Objective: 1-5

Cognitive Domain: Knowledge

Answer Location: Other HR Organizations

Question Type: MC

• Which organization mainly deals the compensation, benefits, and performance management

programs?

• WorldAtWork
• American Compensation Society
• Werther Human Services
• Applied Compensation and Benefits Association
• Defined Compensation Association

Ans: A

Learning Objective: 1-5

Cognitive Domain: Knowledge

Answer Location: Other HR Organizations

Question Type: MC

• What is the largest association designed for HR managers?
• American Society for Personnel Administration
• Society for Human Resource Management
• American Human Resource Society
• International Human Management Organization
• Certified Human Resource Association
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