CHAPTER 1: WHAT IS ORGANIZATION DEVELOPMENT?

Test Bank for Organization Development, The Process of Leading Organizational Change, 5e Donald Anderson (All Chapters) 1 / 4

Anderson, Organization Development 5e SAGE Publishing, 2020 Test Bank

CHAPTER 1: WHAT IS ORGANIZATION DEVELOPMENT?

Multiple Choice

• The author defines organization development (OD) as ______.
• an effort (1) planned, (2) organizationwide, and (3) managed from the top, to

(4) increase organization effectiveness and health through (5) planned interventions in the organization’s “processes,” using behavioral-science knowledge.

• being based on (1) a set of values, largely humanistic; (2) application of the

behavioral sciences; and (3) open-systems theory, organization development is a systemwide process of planned change aimed toward improving overall organization effectiveness by way of enhanced congruence of such key organizational dimensions as external environment, mission, strategy, leadership, culture, structure, information and reward systems, and work policies and procedures.

• the process of increasing organizational effectiveness and facilitating personal

and organizational change through the use of interventions driven by social and behavioral science knowledge.

• the process by which change is conducted and in which a change agent is

more effective.

Ans: C

Cognitive Domain: Knowledge

Answer Location: Organization Development Defined

Difficulty Level: Easy

AACSB Standard: Reflective thinking

• Many definitions of OD propose a consistent theme that an outcome of OD

activities is ______.

• organizational effectiveness
• a full toolkit for OD practitioners to use
• a set of core values
• management consulting

Ans: A

Cognitive Domain: Comprehension

Answer Location: Organization Development Defined

Difficulty Level: Easy

AACSB Standard: Reflective thinking

• Which of the following is considered the backdrop and purpose of organization

development?

• training and development
• management consulting
• change 2 / 4

Anderson, Organization Development 5e SAGE Publishing, 2020

• employee participation

Ans: C

Cognitive Domain: Application

Answer Location: Making the Case for Organization Development

Difficulty Level: Medium

AACSB Standard: Analytical thinking

• Which of the following are developed by OD practitioners so that change can

be developed and integrated into the organization’s functioning?

• toolkits
• needs analyses
• change agents
• interventions

Ans: D

Cognitive Domain: Comprehension

Answer Location: Making the Case for Organization Development

Difficulty Level: Medium

AACSB Standard: Reflective thinking

• Because change is inevitable, leaders must adapt to which type of

organizational structure?

• flat
• hierarchical
• line
• matrix

Ans: D

Cognitive Domain: Analysis

Answer Location: Making the Case for Organization Development

Difficulty Level: Medium

AACSB Standard: Application of Knowledge

• Becoming competent at ______ is a necessary and distinguishing

characteristic of successful organizations.

• training and development departments
• organizational change
• organizational culture
• conflict resolution

Ans: B

Cognitive Domain: Comprehension

Answer Location: Making the Case for Organization Development

Difficulty Level: Hard

AACSB Standard: Reflective thinking

• When speaking of organization development, what is being referred to?
• specifically addressing employee participation in the public sector
• emphasizing team development 3 / 4

Anderson, Organization Development 5e SAGE Publishing, 2020

• coaching senior management
• the management of certain kinds of changes, especially how people

implement and are affected by them

Ans: D

Cognitive Domain: Analysis

Answer Location: Making the Case for Organization Development

Difficulty Level: Medium

AACSB Standard: Application of knowledge

• In Example 1 regarding employee participation in the public sector, what

contributed to increased collaboration and interaction among the groups?

• management-employee working teams
• departmental meetings
• positive corporate culture
• increased number of meetings

Ans: A

Cognitive Domain: Analysis

Answer Location: Example 1: Increasing Employee Participation in a Public Sector Organization

Difficulty Level: Hard

AACSB Standard: Interpersonal relations and teamwork

• As a result of increased participation in the public sector, ______.
• there appeared to be an enhanced acceptance of the change process
• better communication did not result
• access to training and development decreased
• relationships with supervisors remained the same

Ans: A

Cognitive Domain: Analysis

Answer Location: Example 1: Increasing Employee Participation in a Public Sector Organization

Difficulty Level: Medium

AACSB Standard: Reflective thinking

• What was hindering Vodaphone’s ability to remain a viable competitor,

innovator, and leader in their market?

• lack of training and development
• employee turnover
• the culture of the organization
• the competitive environment

Ans: C

Cognitive Domain: Analysis

Answer Location: Example 2: Senior Management Coaching at Vodaphone

Difficulty Level: Hard

AACSB Standard: Analytical thinking

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