Choose the letter of the best answer to the questions listed below.

CHAPTER ONE

TEST BANK

Multiple Choice Choose the letter of the best answer to the questions listed below.

• The hospitality industry is part of the larger
• retail industry.
• transportation industry.
• wholesale trade industry.
• travel and tourism industry.

• Which is an example of a non-commercial foodservice operation?
• Mall food court
• Hospital cafeteria
• Hotel dining room
• Grocery store delicatessen

• Which type of hospitality industry employee will most often have limited formal

education and experience in a job?

• Hourly worker
• Salaried worker
• Part-time worker
• Entry-level worker

• Which management function are HR managers addressing when they develop job

descriptions used for recruiting new employees?

• Staffing
• Planning
• Controlling
• Supervising

• Which management function are HR managers addressing when they develop labor

standards for a hospitality business?

• Staffing
• Planning
• Controlling
• Supervising

(Human Resources Management in the Hospitality Industry, 2e By David Hayes, Jack Ninemeier) (Test Bank, Answer at the end of each Chapter) 1 / 4

• A properly developed job description includes
• a list of tasks to be performed in the job.
• information about the skills needed to do the job.
• details about the hours during which the job is to be completed.
• a description of the wages and benefits paid to the person holding the job.

• The type of hospitality manager least likely to have direct access to the services of a

full-time HR specialist is the manager of a

• franchised resort hotel.
• single owner-operated restaurant.
• restaurant in a 50-unit restaurant chain.
• large university residence hall’s dining facility.

• Which type of external influence are HR managers responding to when they

recommend implementing training programs that address terrorism threats?

• Legislation
• Competition
• Global issues
• Demographics

• Which type of external influence are HR managers responding to when they

recommend advertising entry-level position vacancies on currently popular social media sites?

• Legislation
• Competition
• Global issues
• Demographics

• What would be the long-term impact of implementing employee empowerment in a

hospitality organization?

• Employee wages are increased.
• Employee wages are decreased.
• Employee decision-making ability is reduced.
• Employee decision-making ability is expanded.

• What would be the immediate impact of down-sizing in a food service organization?
• The number of menu items offered will be reduced.
• The number of staff in the organization will be reduced.
• The selling prices of menu items offered will be reduced.
• The portion sizes of menu items offered will be reduced.
• / 4

• What type of individuals would normally be selected to serve on a hospitality

operation’s executive committee?

• Creditors
• Hourly workers
• Department heads
• Owners and investors

• Which type of HR approach is in use in a hospitality organization when department

heads are fully responsible for the personnel-related issues relevant to their staff?

• Unionized
• Socialized
• Centralized
• Decentralized

• HR managers conduct exit interviews to
• formally certify a worker’s shift.
• verify appropriate wage payments.
• identify reasons for employee termination.
• summarize strong and weak points of worker performance.

• In a large hospitality organization, who would be most responsible for identifying

short- and long-term staffing needs?

• HR manager
• General manager
• Department heads
• Executive committee

• Who will typically fill the HR manager’s role in smaller hospitality operations?
• Investors
• Supervisors
• Department heads
• General managers

• The use of effective supervisory tactics will most directly affect a hospitality

operation’s

• pricing structure.
• recruiting efforts.
• average hourly wage.
• employee turnover rate.
• / 4

• Which HR challenge are managers addressing directly when they promote policies

that emphasize the worth and value of current employees?

• Recruiting and selecting qualified staff
• Retaining and rewarding the best employees
• Managing employee labor and benefits costs
• Measuring the effectiveness of the HR function

• Which HR challenges are managers addressing when they develop assessment

programs designed to measure and improve worker performance?

• Recruiting and selecting qualified staff
• Retaining and rewarding the best employees
• Managing employee labor and benefits costs
• Measuring the effectiveness of the HR function

• The Altoona Inn is a medium-sized hotel that employees 60 people. In the last year,

and for various reasons, 12 employees left the hotel and in the same time period 12 new replacement workers were hired. What was the hotel’s turnover rate for the year?

• 2%
• 5%
• 20%
• 50%

• What is true about a management action that is legal?
• The action is always ethical.
• The action is always unethical.
• The action may or may not be ethical.
• The action will always benefit the organization.

• Which ethical issue are managers addressing when they consider whether a decision

being made is fair?

• Utility
• Rights
• Justice
• Caring

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