CICl Agencyl Managementl Examl Guidel

CICl Agencyl Managementl Examl Guidel (Latestl 2026/2027l Update)l 100%l Verifiedl Questionsl &l Answersl |l Gradel A

Q:l Employmentl Agreementsl mustl address:

Answer:

-l whatl isl expectedl ofl thel employee -l howl thel employeel willl bel compensatedl -l whol ownsl thel bookl ofl business -l howl "forl cause"l separationl willl bel addressed

Q:l Anl effectivel employeel manual:

Answer:

-l establishesl expectationsl andl definesl boundariesl -l protectsl employersl froml liabilityl byl clearlyl communicatingl policiesl andl proceduresl -l presentsl specificl andl practicall informationl relatedl tol policies,l procedures,l andl benefits -l explainsl companyl policiesl regardingl thel usel ofl companyl equipment,l includingl electronicl devices

Q:l Anl employeel manuall should:

Answer:

-l identifyl andl reinforcel anl agency'sl value,l vision,l andl missionl •l identifyl andl reinforcel ethicall andl performance-relatedl standards -l assistl withl newl employeel orientationl -l assistl withl compliancel withl numerousl legall mandates -l providel consistentl policyl administrationl andl enforcement -l describel resolutionl protocolsl forl issues

Q:l Benefitsl ofl professionall developmentl include: 1 / 4

Answer:

-l increasedl productivity -l betterl productsl andl coveragel placementl forl clientsl -l improvedl retention -l fewerl Errorsl andl Omissionsl claims -l increasedl profitability

Q:l Advantagesl ofl Internall Professionall Development

Answer:

-l Fewerl expenses -l Differentiatedl trainingl -l Accessl tol al vastl selectionl ofl onlinel trainingl -l Webinarsl thatl requirel onlyl anl internetl connection

Q:l Disadvantagesl ofl Internall Professionall Development

Answer:

-l Lackl ofl peerl interactionl foundl inl mostl classroomsl -l Mountingl workl requirementsl thatl gol untouchedl -l Possiblel perpetuationl ofl makeshiftl orl work-aroundl solutionsl -l Littlel orl nol interactionl withl instructorl orl peersl inl onlinel training

Q:l Advantagesl ofl Externall Professionall Development

Answer:

-l Outsidel instructorsl mayl havel greaterl expertise -l Locall agencyl isl unaffectedl byl absencel ofl less-productivel employeel -l Employeel canl interactl withl thosel seekingl thel samel training

Q:l Disadvantagesl ofl Externall Professionall Development

Answer: 2 / 4

-l Additionall costsl relatedl tol travel -l Trainingl isl rarelyl customizedl andl mayl notl bel tailoredl tol meetl eachl agency'sl needs

Q:l Performancel Evaluationl System

Answer:

1.l Agreel uponl performancel standards 2.l Measurel performancel throughoutl thel year 3.l Evaluatel performance 4.l Communicatel evaluationl resultsl alongl withl nextl year'sl standards

Q:l Somel guidelinesl forl conductingl anl evaluation:

Answer:

-l Knowl thel resultl youl want.l •l Bel surel thel employeel isl fullyl informed,l meaningl s/hel knowsl whatl isl expected.l -l Reviewl thel employee'sl performancel inl relationl tol her/hisl positionl description.l -l Bel thoroughlyl familiarl withl thel employee'sl currentl performance.-l Identifyl strengthsl thel employeel canl developl further.l -l Decidel whatl additionall trainingl thel employeel needs.l -l Thinkl aboutl whatl tol say.l Keepl commentsl focusedl onl thel employee'sl work,l notl thel person -l Focusl onl thel facts.-l Listenl carefully.l -l Maintainl privacy.

Q:l Management-drivenl reasonsl forl separationl include:

Answer:

-l unmetl performancel expectations -l dishonesty,l fraud,l andl malfeasance -l al reductionl inl forcel (RIF)l orl eliminationl ofl thel position

Q:l Employee-drivenl reasonsl forl separationl include: 3 / 4

Answer:

-l personall orl behaviorall problems -l resignation -l retirement -l brokenl promisesl byl management/ownersl -l disrespectl unrelatedl tol actuall businessl resultsl -l corporatel politics,l includingl sabotagel byl others -l al feelingl thatl therel isl nothingl leftl tol learnl orl gainl froml continuedl employmentl -l al feelingl ofl servingl notl asl al personl orl trustedl colleaguel butl ofl laborl -l thel lackl ofl al careerl pathl orl developmentl opportunities

Q:l Factorsl thatl influencel orl createl anl agencyl brand:

Answer:

-l Thel qualityl ofl personall relationships -l Betterl coveragel thanl coveragel offeredl byl otherl agencies -l Betterl personall servicel throughl directl andl anytimel contact -l Betterl overalll value -l Al welcoming,l secure,l comfortablel environmentl inl whichl clientsl knowl theyl arel valued -l Al willingnessl andl abilityl tol solvel problems

Q:l Fivel Stepsl tol Marketingl Success

Answer:

1.l Identifyl al targetl marketl 2.l Evaluatel resourcesl 3.l Developl thel marketingl planl 4.l Applyl metricsl 5.l Analyzel thel plan'sl success

Q:l Effectivel Marketingl Efforts

Answer:

-l Telemarketingl -l TVl andl radiol spotsl

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