Class questions Case Management Nurse Manager

Class questions Case Management Nurse Manager Test 3 Latest Update - am Questions and 100% Verified Correct Answers Guaranteed A+

1 (Managers need to be honest and forthcoming with staff, which includes taking responsibility for ones own actions and errors. This also provides a positive role model

for staff) - CORRECT ANSWER: The nurse has just been promoted to unit manager.

Which advice, offered by a senior unit manager will help this nurse become inspirational and motivational in this new role?

• If you make a mistake with your staff, admit it, apologize and correct the error if

possible

• dont be too soft on the staff. If they make a mistake be certain to reprimand them

immediately

• Give your best nurses extra attention and rewards for their help
• Never get into a disagreement with a staff member

1 (The leader uses his/her power and position to make decisions without input from staff)

- CORRECT ANSWER: When a nurse mananger makes a decision regarding the

management of the nursing unit without input from the staff, the type of leadership style

that the manager is demonstrating is:

• autocratic
• situational
• democratic
• laissez-faire

1 - CORRECT ANSWER: A nurse applied for a case manager position at the local

hospital because the job description of the case manager is to:

• help clients determine the best care for the least cost
• eliminate the competition from the other providers
• decide what treatment will be provided
• provide a service that costs very little to offer

1 - CORRECT ANSWER: A nurse finds out that some managers have benevolent-

authoratative style of management. Which of the behaviors will most likely be exhibited?

• have condescending trust and confidence in subordinates
• give economic or ego awards
• communicates downward to staff
• allows decision making among subordinates 1 / 2

1 - CORRECT ANSWER: A patient with HTN resides in a homeless shelter 30 mins

from the pts primary clinic. The pts HCP recommends checking BP three times per week to determine efficacy of the pts antihypertensive meds. The nurse case manager:

• contacts the clinic more accessible to the pt for follow up care
• have the pt puchase a BP machine to self monitor
• inform the pt the he/she has to provide his/her own transportation
• instructs the pt to use a BP machine at a local store

• - CORRECT ANSWER: Henry is a unit manager on a medical unit. He is not satisfied

with the way things are going in his unit. Patient satisfaction rate is 60% for 2 months and staff morale is at its lowest. He decides to plan and initiate changes that will push for a turnaround. Which of the following actions is priority for Henry?

• call for a staff meeting and take this up in the agenda
• seek help from the manager
• develop a strategic action on how to deal with these concerns

1 - CORRECT ANSWER: If a necessary medical treatment or service is denied to a

patient, a case managers options include all of the following EXCEPT:

• miscontruing the clients financial status to meet benefit eligibility
• requesting a benefit plan exception for circumstances of hard ship
• seeking community resources to provide needed coverage
• advocating for a longer stay to meet pt. needs pending the availability of other options

• - CORRECT ANSWER: Mrs. Carla plans on assigning competetent people to fill the

roles designed in the hierarchy. Which process refers to this?

• staffing
• scheduling
• recruitment
• induction

1 - CORRECT ANSWER: She plans on assigning competent people to fill roles

designed in the hierarchy. Which process refers to this?

• staffing
• scheduling
• recruitment
• induction

1,2,3,4,5 - CORRECT ANSWER: The RN case manager knows that it is her

responsibility to : (select all that apply)

• assess the clients overall quality of care and resources
• plan and coordinate appropriate levels of care and their settings to ensure continuity

of care

• Implement care plans in a timely and cost effective manner and ensure it is done
• evaluate if the plan of care was realistic and beneficial to all involved
• interact using good communication with all involved
• / 2