Communication for a Civil Society, Chapter One Test Bank 1

Communication for a Civil Society, Chapter One Test Bank 1 Chapter 1 A First Look at Civil Communication

Multiple Choice

1.1.1 Which is not a reason for choosing to be civil in our communication?

• lowering our stress levels
• avoiding personal injury
• avoiding learning about our differences with others
• contributing to the well-being of the human spirit

ANS: c, p. 2, F, LO=1.1, (2)

1.1.2 The most important reason to communicate civilly is

• it influences how others perceive us and our behavior
• it makes other people feel good
• it allows honest discourse
• it helps us learn about others

ANS: a, p. 2, C, LO=1.1, (2)

1.1.3 You are planning to a trip to another country where expectations of dress are very conservative.Which of these options would be the most civil?

• reading up on the country’s customs and making sure that you obtain suitable clothing for

your time there

• wearing what you like because it’s your dream trip
• reading up on the country’s customs and deciding what clothes you have that would be

suitable

• reading up on the country’s customs and deciding which you will try to observe

ANS: a, p.2 , A, LO=1.1, (3)

1.1.4 What is not a some results of uncivil communication?

• lowered productivity at work
• undermined democratic process
• higher stress levels
• increased possibility of compromise

ANS: d, p.2 , C, LO=1.1, (2)

1.1.5 Which of the following statements is not true of civility?

• it does not require us to be silent
• it requires that we speak our minds
• it is a choice we make on behalf of others
• it does not require that we agree with others

(Communication in a Civil Society, 1e Shelley D Lane ) (Test Bank all Chapters) 1 / 4

Communication for a Civil Society, Chapter One Test Bank 2

ANS: c, p. 3, C , LO=1.1, (2)

1.1.6 Match the term with its definition.

• It includes considering standards of right and wrong
• It provides standards of right and wrong for us to follow
• It includes considering others’ thoughts and feelings
• It includes a choice we make to be respectful, restrained, and responsible

ANS: a=Ethical Communication; b=Ethics; c=Civility, d=Civil Communication

p.3 , F, LO=1.1, ( 1)

1.1.7 The most important criticism of civil communication is that

• sometimes disadvantaged groups feel like they are not being heard
• people may think something is uncivil when it is not
• it violates academic freedom
• what is considered civil communication is generally defined by powerful groups

ANS: d, p. 4, C, LO=1.1, (3)

1.1.8 Which is not a way in which civil communication and ethical communication are related?

• choice
• fairness
• respect
• responsibility

ANS: b, p.10 , F , LO=1.1, (1)

1.1.9 Which of the following is the definition of communication used by your textbook?

• communication is like a jigsaw puzzle
• communication is sending meaning from one person to another
• communication is the process of creating and sharing meaning
• communication involves the use of symbols

ANS: c, p.11 , F, LO=1.2, (2)

1.1.10

What kind of communication occurs when a small number of people interact for a reason and share a common purpose?

• small group communication
• public communication
• mediated and technology-based communication
• intrapersonal communication
• interpersonal communication 2 / 4

Communication for a Civil Society, Chapter One Test Bank 3

ANS: a, p. 14 , F, LO=1.3, (1)

1.1.11

What kind of communication occurs when a speaker delivers a message to an audience?

• small group communication
• public communication
• mediated and technology-based communication
• intrapersonal communication
• interpersonal communication

ANS: b, p. 14 , F, LO=1.3, (1)

1.1.12

What kind of communication occurs when communication is transmitted?

• small group communication
• public communication
• mediated and technology-based communication
• intrapersonal communication
• interpersonal communication

ANS: c, p. 14 , F, LO=1.3, (1)

1.1.13

What kind of communication takes place within us?

• small group communication
• public communication
• mediated and technology-based communication
• intrapersonal communication
• interpersonal communication

ANS: d, p.11 , F, LO=1.3, (1)

1.1.14

What kind of communication occurs between at least two people who have a relationship?

• small group communication
• public communication
• mediated and technology-based communication
• intrapersonal communication
• interpersonal communication

ANS: e, p.12 , F, LO=1.3, (1)

1.1.15

You have to visit the motor vehicles department for your state. You and the clerk assisting you exchange some pleasantries (hello, how are you, fine thanks, and so on). This kind of communication would be most like

• small group communication
• public communication
• impersonal communication
• intrapersonal communication 3 / 4

Communication for a Civil Society, Chapter One Test Bank 4

• interpersonal communication

ANS: c, p.12 , A , LO=1.3, (2)

1.1.16

Which of the following statements is not true of new media?

• it allows us to confirm our prejudices by limiting what we are exposed to
• new media are tools people use to connect with one another
• the majority of adults 18 and over use the Internet
• most adult internet users also use social networking sites

ANS: a, p.15 , F , LO=1.3, (1)

1.1.17

When we find ourselves arguing with the broadcaster on a television news show, we are illustrating the _____ model of communication.

• action
• interaction
• transactional

ANS: a, p. 17, A , LO=1.4, (1)

1.1.18

When we are engaged in a cell phone call, we are illustrating the _____ model of communication.

• action
• interaction
• transactional

ANS: b, p. 18, A, LO=1.4, (1)

1.1.19

When we are engaged in a lively conversation with someone, we are illustrating the _____ model of communication.

• action
• interaction
• transactional

ANS: c , p. 18, A, LO=1.4 , (1)

1.1.20

In a communication model, the _____ is the person conveying thoughts and ideas.

• channel
• message
• noise
• receiver
• sender

ANS: e, p. 19, F , LO=1.4 , (1)

1.1.21

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