Copyright 2016 Pearson Education, Inc.

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Developing Management Skills, 9e (Whetten/Cameron) Chapter 1 Developing Self-Awareness

1) Self-awareness is at the foundation of personal life management skills.

Answer: TRUE

Explanation: Though self-awareness is not itself sufficient for good life management, other management skills (such as self-control, time-management, stress mitigation) build upon strong self-awareness skills.

Difficulty: 1

Topic: Key Dimensions of Self-Awareness

Skill: Concept

AACSB: Reflective Thinking

2) Empirical evidence indicates that people who are more self-aware are healthier, perform better in leadership roles, and are more productive at work.

Answer: TRUE

Explanation: This is true because we cannot improve ourselves or develop new capabilities unless and until we know what level of capability we currently possess.

Difficulty: 1

Topic: Key Dimensions of Self-Awareness

Skill: Concept

AACSB: Reflective Thinking

3) The concept of sensitive line refers to the point at which individuals welcome information about themselves from their co-workers.

Answer: FALSE

Explanation: The concept of sensitive line refers to the point at which people become defensive or protective of information about themselves.

Difficulty: 2

Learning Objective 1.1

Topic: The Sensitive Line

Skill: Concept

AACSB: Reflective Thinking

4) Marvin consistently finds fault with Alicia's competence as a manager. Because Alicia has been told she is doing a good job she therefore responds in a threatened, rigid way. Thus, her most likely response will be to defend herself in light of Marvin's accusations.

Answer: TRUE

Explanation: The threat-rigidity response occurs when people encounter information that is a threat to their self-concept. They protect themselves and become risk averse. When people respond this way, they tend to deny the validity of the contradictory information or contradict the source.

Difficulty: 2

Learning Objective 1.1

Topic: The Sensitive Line

Skill: Application

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AACSB: Reflective Thinking; Application of Knowledge

5) Self-awareness can be managed by exercising minimal control over when and what kind of information one receives about oneself and by not involving others in the pursuit of self- understanding.

Answer: FALSE

Explanation: Self-awareness is best achieved through self-disclosure, which allows one to receive feedback and additional information from others. A quote from the text states that "Our self-reflection in a mirror does not tell us what we are like, only our reflection in other people."

Difficulty: 2

Learning Objective 1.1

Topic: The Sensitive Line

Skill: Application

AACSB: Reflective Thinking

6) Simone will be viewed as an effective manager if she uses her ability to recognize, appreciate, and act on key fundamental differences among her employees.

Answer: TRUE

Explanation: These attributes (recognizing, appreciating, and acting on fundamental employee differences) are known generally as managing diversity. Effectively managing diversity allows Simone to better utilize the differences (perspectives, strengths, and skills she finds in her employees.

Difficulty: 1

Learning Objective 1.1

Topic: Application and Appreciating Individual Differences

Skill: Concept

AACSB: Diverse and Multicultural Work

7) Promoting similarity among people in a work setting reduces creativity and complex problem solving.

Answer: TRUE

Explanation: Though similarity is comfortable and differences are sometimes interpreted as frightening or threatening, research on organizational failure has repeatedly demonstrated that a lack of diversity makes it difficult to recognize changes in the environment and respond creatively and appropriately.

Difficulty: 1

Learning Objective 1.1

Topic: Application and Appreciating Individual Differences

Skill: Concept

AACSB: Diverse and Multicultural Work

8) Emotional intelligence has been identified as a moderately unimportant factor in accounting for success in leaders and managers.

Answer: FALSE

Explanation: Emotional intelligence has been identified as one of the most important factors in managerial and leadership success. 2 / 4

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Difficulty: 1

Learning Objective 1.2

Topic: Emotional Intelligence

Skill: Concept

AACSB: Reflective Thinking

9) Results of research studies indicate that cognitive intelligence is twice as important in contributing to excellence as emotional intelligence.

Answer: FALSE

Explanation: Results of research indicate that emotional intelligence is twice as important in contributing to excellence (not the other way around).

Difficulty: 1

Learning Objective 1.2

Topic: Emotional Intelligence

Skill: Concept

AACSB: Reflective Thinking

10) Emotional intelligence refers to the noncognitive capabilities and skills including social skills that affect human functioning.

Answer: FALSE

Explanation: Emotional competence refers to the noncognitive capabilities and skills including social skills that affect human functioning. Emotional intelligence, according to the definition adopted by the authors, refers to the ability to diagnose, understand, and manage emotional cues.

Difficulty: 1

Learning Objective 1.2

Topic: Emotional Intelligence

Skill: Concept

AACSB: Reflective Thinking

11) Emotional intelligence can be developed and improved.

Answer: TRUE

Explanation: Unlike IQ, which remains relatively constant over a lifetime, emotional intelligence can be enhanced with practice and concerted effort.

Difficulty: 1

Learning Objective 1.2

Topic: Emotional Intelligence

Skill: Concept

AACSB: Reflective Thinking

12) According to research cited by the textbook authors, the general competency of emotional intelligence of individuals has increased over time.

Answer: FALSE

Explanation: Goleman, 1988, found that general competency levels of emotional intelligence have deteriorated over time. On the other hand, IQ scores have risen by almost 25 points over the 3 / 4

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last 100 years.

Difficulty: 1

Learning Objective 1.2

Topic: Emotional Intelligence

Skill: Concept

AACSB: Reflective Thinking

13) Specific vs. diffuse refers to the cultural dimension that either general societal rules or relationships with others govern people's behavior.

Answer: FALSE

Explanation: Specific vs. diffuse refers to cultures that segregate life roles to maintain privacy and personal autonomy compared to cultures that integrate and merge their roles.

Difficulty: 2

Learning Objective 1.3

Topic: Cultural Values

Skill: Concept

AACSB: Ethical Understanding and Reasoning

14) Managers of Spanish or Hispanic origin place a high degree of emphasis on personal accomplishments and achievements.

Answer: FALSE

Explanation: Managers of Spanish origin place a high degree of emphasis on individual relationships, team contributions, and showing emotions.

Difficulty: 3

Learning Objective 1.3

Topic: Cultural Values

Skill: Concept

AACSB: Diverse and Multicultural Work

15) The value dimension about how people manage time relates to the emphasis people place on the past, present, or future.

Answer: TRUE

Explanation: Some people value past and tradition more than future possibilities. Others place more value on the future than the past. Another variation is in the time periods attributed to our past and future (short-time horizons versus long-time horizons).

Difficulty: 1

Learning Objective 1.3

Topic: Personal Values

Skill: Concept

AACSB: Reflective Thinking

16) Terminal values prescribe desirable standards of conduct or methods for attaining an end.

Answer: FALSE

Explanation: Instrumental values prescribe desirable standards of conduct or methods for attaining an end. Terminal values prescribe desirable ends or goals for the individual.

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