Copyright 2018 Pearson Education, Inc.

1 Copyright © 2018 Pearson Education, Inc.

Chapter 1 What Is Organizational Behavior?

1) What are the three primary determinants of behavior in organizations?

• profit structure, organizational complexity, and job satisfaction
• individuals, profit structure, and job satisfaction
• individuals, groups, and job satisfaction
• groups, structure, and profit structure
• individuals, groups, and structure

Answer: E

Explanation: E) OB investigates the impact that individuals, groups, and structure have on behavior within organizations.

Diff: 2

AACSB: Analytical Thinking

Quest. Category: Concept

LO: 1.1 Define organizational behavior (OB).

2) Which of the following is not a core topic of organizational behavior?

• motivation
• attitude development
• conflict
• resource allocation
• work design

Answer: D

Explanation: D) OB includes the core topics of motivation, leader behavior and power, interpersonal communication, group structure and processes, personality, emotions, and values, attitude development and perception, change processes, conflict and negotiation, and work design. It does not include resource allocation.

Diff: 2

AACSB: Analytical Thinking

Quest. Category: Concept

LO: 1.1 Define organizational behavior (OB).

(Essentials of Organizational Behavior, 14e Stephen Robbins, Timothy Judge) (Test Bank all Chapters) 1 / 4

2 Copyright © 2018 Pearson Education, Inc.3) Until the late 1980s, business school curricula emphasized the ________ aspects of management.

• ethical
• people
• technical
• human
• global

Answer: C

Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects of management, focusing on economics, accounting, finance, and quantitative techniques.Course work in human behavior and people skills received relatively less attention. Over the past three decades, however, business faculty have come to realize the role that understanding human behavior plays in determining a manager's effectiveness, and required courses on people skills have been added to many curricula.

Diff: 1

AACSB: Analytical Thinking

Quest. Category: Concept

LO: 1.1 Define organizational behavior (OB).

4) According to a recent large-scale survey, 58 percent of managers did not receive ________.

• pay incentives
• training
• administrative support
• insurance
• office space

Answer: B

Explanation: B) 58 percent of managers reported they had not received any training and 25 percent admitted they were not ready to lead others when they were given the role.

Diff: 2

AACSB: Analytical Thinking

Quest. Category: Concept

LO: 1.1 Define organizational behavior (OB).

• / 4

3 Copyright © 2018 Pearson Education, Inc.5) There is a connection between companies which have ________ and the incorporation of organizational behavior principles.

• high turnover rates
• specialized technical processes
• superior financial performance
• long-lasting CEO's
• all of the above

Answer: C

Explanation: C) Companies such as Genentech, the Boston Consulting Group, Qualcomm, McKinsey & Company, Procter & Gamble, Facebook, and Southwest Airlines all have incorporated the concepts of organizational behavior and attribute it to their ability to generate high financial outcomes.

Diff: 1

AACSB: Analytical Thinking

Quest. Category: Concept

LO: 1.1 Define organizational behavior (OB).

6) ________ is the study of the impact that individuals, groups, and structure have on behavior within organizations.

• Leadership
• Organizational strategy
• Performance management
• Employee relations
• Organizational behavior

Answer: E

Explanation: E) Organizational behavior is the field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness.

Diff: 1

AACSB: Analytical Thinking

Quest. Category: Concept

LO: 1.1 Define organizational behavior (OB).

7) The number of direct reports under a manager has increased from ________ to ________.

A) 5; 7

B) 4; 10

C) 2; 7

D) 1; 5

E) 3; 4

Answer: A

Explanation: A) The demands of managers have increased, causing mangers to on average supervise 7 employees, an increase from 5 in the past.

Diff: 2

AACSB: Analytical Thinking

Quest. Category: Concept

LO: 1.1 Define organizational behavior (OB).

• / 4

4 Copyright © 2018 Pearson Education, Inc.8) The purpose of organizational behavior is to ________.

• better understand management
• improve an organization's effectiveness
• balance diversity
• create boilerplates
• replace human resources

Answer: B

Explanation: B) OB studies the impact individuals, groups, and structure have on an organization with the ultimate goal of improving effectiveness.

Diff: 2

AACSB: Analytical Thinking

Quest. Category: Concept

LO: 1.1 Define organizational behavior (OB).

9) According to Luthans, in addition to Traditional management roles, effective managers engage in all of the following activities except ________.

• Human resource management
• Networking
• Communications
• All of the above
• None of the above

Answer: D

Explanation: D) In addition to Traditional management, Luthans suggests managers take part in communication, human resource management, and networking activities.

Diff: 2

AACSB: Analytical Thinking

Quest. Category: Concept

LO: 1.1 Define organizational behavior (OB).

10) Navar is a manager at a mid-sized consulting first. Within his role, he is responsible for motivating those under him to go out and meet new clients. Which of the four managerial activities is Navar exhibiting?

• Traditional management
• Communication
• Human resource management
• Networking
• Systems

Answer: C

Explanation: C) The act of motivation is classified as a human resource management activity.

Diff: 2

AACSB: Analytical Thinking

Quest. Category: Analytical

LO: 1.1 Define organizational behavior (OB).

• / 4