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1 Copyright © 2022 Pearson Education, Ltd.E-commerce 2021–2022: business. technology. society., 17th edition, Global Edition (Laudon/Traver) Chapter 1 The Revolution Is Just Beginning

1) Analysts estimate that by 2024, retail m-commerce is anticipated to continue to grow and reach almost _______.

• $450 million
• $4.5 billion
• $450 billion
• $4.5 trillion

Answer: D

Difficulty: Moderate

AACSB: Application of knowledge

Learning Objective: 1.1: Understand why it is important to study e-commerce.2) It is likely that e-commerce will eventually impact nearly all commerce.

Answer: TRUE

Difficulty: Easy

AACSB: Application of knowledge

Learning Objective: 1.1: Understand why it is important to study e-commerce.3) Why study e-commerce?Answer: E-commerce is a disruptive innovation that is different and more powerful than any of the other technologies we have seen in the past century. E-commerce technologies—and the digital markets that result—have brought about some fundamental, unprecedented shifts in commerce. While other technologies transformed economic life in the twentieth century, the evolving Internet and other information technologies are shaping the twenty-first century.

Difficulty: Moderate

AACSB: Application of knowledge; Written and oral communication

Learning Objective: 1.1: Understand why it is important to study e-commerce.4) Which of the following best defines e-commerce?

• digitally enabled commercial transactions between and among organizations and individuals
• the use of digital technologies in a firm's daily activities
• the digital enablement of transactions and processes within an organization
• any electronically based organizational activity that supports a firm’s market exchanges

Answer: A

Difficulty: Moderate

AACSB: Application of knowledge

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and recognize major current themes in e-commerce.

5) Which of the following is an example of e-business?

• Amazon's inventory control system
• the Amazon.com website
• an Amazon mobile app
• Amazon's Pinterest page 1 / 4

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Answer: A

Difficulty: Moderate

AACSB: Application of knowledge

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and recognize major current themes in e-commerce.

6) Which of the following can be considered synonymous with the term e-commerce?

• e-business
• digital commerce
• the Internet
• the Web

Answer: B

Difficulty: Easy

AACSB: Application of knowledge

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and recognize major current themes in e-commerce.

7) Which of the following is not true about the use of apps?

• Users spend nearly 90% of their smartphone app minutes using their top five apps.
• Users still spend more time using mobile browsers than they do using mobile apps.
• Apps are easier to control and monetize than websites.
• Users typically use about 20 different apps per month.

Answer: B

Difficulty: Difficult

AACSB: Application of knowledge

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and recognize major current themes in e-commerce.

8) Total social commerce revenues worldwide in 2020 were estimated to be around _______.

• $90 million
• $900 million
• $90 billion
• $9 trillion

Answer: C

Difficulty: Moderate

AACSB: Application of knowledge

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and recognize major current themes in e-commerce.

9) In 2020, about ________ of Internet users in the United States accessed the Internet solely using a mobile device.

• 8%

B) 21% 2 / 4

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C) 28%

D) 34%

Answer: B

Difficulty: Difficult

AACSB: Information technology

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and recognize major current themes in e-commerce.10) Which of the following is not a major business trend in e-commerce in 2020-2021?

• The mobile app ecosystem continues to grow.
• Retail e-commerce revenues exceed B2B e-commerce revenues for the first time.
• On-demand service companies garner multibillion-dollar valuations.
• Social e-commerce continues to grow.

Answer: B

Difficulty: Moderate

AACSB: Application of knowledge

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and recognize major current themes in e-commerce.

11) Which of the following is not a major technology trend in e-commerce in 2020-2021?

• Cloud computing enables content stored on Internet-based servers to be accessed by

consumer devices such as smartphones.

• Firms are turning to business analytics to make sense out of big data.
• Smart speakers provide an additional platform for e-commerce.
• Growth of the Internet of Things slows down.

Answer: D

Difficulty: Difficult

AACSB: Information technology

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and recognize major current themes in e-commerce.

12) Which of the following has not been the subject of concern about its increasing market dominance in 2020-2021?

• Amazon
• Google
• Netflix
• Facebook

Answer: C

Difficulty: Moderate

AACSB: Application of knowledge

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and recognize major current themes in e-commerce.

13) Which of the following statements about the mobile platform is not true? 3 / 4

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• In 2020, about 93% of Internet users in the United States used a mobile device to access the

Internet at least some of the time.

• Over 235 million individuals in the United States used tablet computer apps in 2020.
• Retail m-commerce purchases were expected to reach about $315 billion in 2020.
• Adult mobile U.S. Internet users spend an average of three-and-a-half hours per day within

apps in 2020.

Answer: B

Difficulty: Difficult

AACSB: Application of knowledge

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and recognize major current themes in e-commerce.14) Which of the following statements about the Web is not true?

• The Web is the technology upon which the Internet is based.
• The Web was the original "killer app."
• The Web provides access to pages written in Hypertext Markup Language.
• The Web is both a communications infrastructure and an information storage system.

Answer: A

Difficulty: Difficult

AACSB: Application of knowledge

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and recognize major current themes in e-commerce.

15) In 2019, there were more than ________ Internet hosts worldwide.

• 1 million
• 10 million
• 100 million
• 1 billion

Answer: D

Difficulty: Moderate

AACSB: Application of knowledge

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and recognize major current themes in e-commerce.

16) Which of the following was the original "killer app" that made the Internet commercially interesting and extraordinarily popular?

• e-commerce
• the Web
• social networks
• mobile apps

Answer: B

Difficulty: Easy

AACSB: Application of knowledge

Learning Objective: 1.2: Define e-commerce, understand how e-commerce differs from e- business, identify the primary technological building blocks underlying e-commerce, and

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