Copyright 2023 Pearson Education, Inc.

1 Copyright © 2023 Pearson Education, Inc.Automotive Heating and Air Conditioning, 9e (Halderman) Chapter 1 Service Information, Work Orders, and Vehicle Identification 1) What type of information is commonly included in the owner's manual that would be a benefit to the service technician?

• Maintenance reminder light reset procedures
• Tire pressure monitoring system reset procedures
• Maintenance items specifications
• All of the above

Answer: D

Diff: 1 Page Ref: 2 Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service information.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: Yes

2) Two technicians are discussing the need for the history of the vehicle. Technician A says that an accident could cause faults due to hidden damage. Technician B says that some faults could be related to a previous repair. Which technician is correct?

• Technician A only
• Technician B only
• Both technicians A and B
• Neither technician A nor B

Answer: C

Diff: 2 Page Ref: 5 Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service information.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: Yes

3) A campaign (recall) is mailed to the owner of a vehicle from the ________.

• vehicle manufacturer
• local dealer
• federal government
• state or local government

Answer: A

Diff: 1 Page Ref: 3

Objective: 1-3 Describe vehicle recalls and campaigns.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: Yes

Automotive Heating and Air Conditioning, 9e James D. Halderman (Test Bank All Chapters. 100% Original Verified, A+ Grade) 1 / 4

2 Copyright © 2023 Pearson Education, Inc.4) Technical service bulletins (TSBs) are issued by the ________.

• vehicle manufacturer
• local dealer
• federal government
• state or local government

Answer: A

Diff: 1 Page Ref: 3

Objective: 1-3 Describe vehicle recalls and campaigns.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: Yes

5) Four tenths of an hour is how many minutes?

• 14
• 24
• 34
• 44

Answer: B

Diff: 1 Page Ref: 5

Objective: 1-2 Explain the different types of service information.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: Yes

6) What should the service technician document on the work order?

• The results of any inspections and tests
• What was replaced or serviced
• The dimensions of the related component and comparison to factory specifications
• Any of the above

Answer: D

Diff: 1 Page Ref: 3-4

Objective: 1-4 Discuss the importance of the work order.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: Yes

7) The labor rate for each operation is included on the work order and is added by the ________.

• service technician
• service advisor
• shop owner or designated warranty person
• Any of the above

Answer: C

Diff: 1 Page Ref: 5

Objective: 1-4 Discuss the importance of the work order.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: Yes

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3 Copyright © 2023 Pearson Education, Inc.8) Which of the following are performed at no cost to the vehicle owner?

• TSBs
• Campaigns (recalls)
• Either A or B
• Neither A nor B

Answer: B

Diff: 1 Page Ref: 3

Objective: 1-3 Describe vehicle recalls and campaigns.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: Yes

9) The first character of the vehicle identification number is the country of origin. Where was the vehicle built that has a "5" as the first character?

• United States
• Canada
• Mexico
• Japan

Answer: A

Diff: 1 Page Ref: 7 Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI label.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: Yes

10) The VECI label includes all of these EXCEPT ________.

• engine identification
• horsepower and torque rating of the engine
• California emission standard
• EPA emission standard

Answer: B

Diff: 1 Page Ref: 7 Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI label.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: Yes

11) Aftermarket service information is available in what format?

• Manuals
• CDs or DVDs
• Internet
• All of these are possible source formats.

Answer: D

Diff: 1 Page Ref: 2

Objective: 1-2 Explain the different types of service information.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: No

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4 Copyright © 2023 Pearson Education, Inc.12) What does NOT need to be included on the work order?

• Vehicle description
• Miles on the odometer
• The brand of gasoline used
• The estimate of the repair

Answer: C

Diff: 1 Page Ref: 3

Objective: 1-4 Discuss the importance of the work order.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: No

13) Which type of manual or service information includes the flat rate time and the cost of parts?

• Labor guides
• Factory service manuals
• Component location guides
• Free Internet sites

Answer: A

Diff: 1 Page Ref: 5

Objective: 1-2 Explain the different types of service information.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: No

14) Technician A says that paper factory service manuals covered several years and models.Technician B says that most aftermarket paper service manuals only covered one year and model vehicle. Which technician is correct?

• Technician A only
• Technician B only
• Both technicians A and B
• Neither technician A nor B

Answer: D

Diff: 2 Page Ref: 2

Objective: 1-2 Explain the different types of service information.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: No

15) Where can a technician find diagnostic procedures to troubleshoot an electrical problem?

• Service manual
• Owners manual
• Lubrication guide
• None of these

Answer: A

Diff: 1 Page Ref: 2

Objective: 1-2 Explain the different types of service information.

ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.

Chapter Quiz: No

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