D072 Fundamentals for Success in Business

D072 Fundamentals for Success in Business 65 studiers today 4.8 (105 reviews) Students also studied Terms in this set (134) Western Governors UniversityD 072 Save D072 WGU Assessment Study Guide...127 terms Kay4gsPreview Fundamentals for Success in Busine...92 terms katrynaa94Preview Test Prep - WGU - Principles of Man...105 terms C_BondePreview WGU D 160 term bria Practice questions for this set Learn1 / 7Study using Learn Form of transformational leadership in which a leader models behaviors and attitudes that subordinates choose to emulate AbilityPossession of the means to do something Active ListeningGiving the sender full, undisrupted attention with the intention of fully receiving his or her message Aggressive CommunicatorForceful communication style often carried out in a loud and hostile manner Choose an answer 1Expert Power2Referent power 3Rational persuasion4Idealized influence Don't know?

Assertive communicatorProductive communication style used by those who express their ideas while listening attentively to others Attraction-Selection-Attrition (A-S-A)A theory holding that (1) Individuals are attracted to organization whose members are similar to themselves in terms of personality, values, interests and other attribute; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave AttritionThe unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death Autocratic StyleLeadership style that keeps close control over subordinates and does not seek much input from others Barrier to Effective CommunicationFactor that prevents the receiver from receiving and understanding the message accurately Behavioral Event InterviewsGuided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan ChannelMeans of passing information from sender to recipient, such as via face-to-face meeting or telephone calls Code of EthicsGuide that publicly sets out an organization's key values and ethical obligations Coercive powerAbility to take something away or punish someone for noncompliance CommunicationSharing understanding and meanings via oral, nonverbal, and written forms Communication StyleDominant way in which an individual interacts and exchanges information with others ConsiderationThe relationship oriented between behaviors of a leader Corporate CultureThe attitudes, values, and standards of behavior that distinguishes one organization form another Corporate Social Responsibility (CSR)Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally Cultutal DiversityThe existence of a variety of cultural or ethnic groups within a workplace CVF ModelFramework for assessing organizational culture and organizational dynamics Design ThinkingA method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses

Effective CommunicationWhen information transmitted is interpreted by the receiver in the way it was intended by the sender Emotional IntelligenceThe capacity to be aware of controls and express one's emotions, and to handle interpersonal relationships judiciously and empathetically Emotional Quotient (EQ)The level of a person's emotional intelligence, often as represented by a score in a standardized test EmpathyBeing attuned and sensitive to the emotional state of others Employee-Member-Centered BehaviorsBehaviors that focus on supporting employees EthicsPrinciples that serve as a guide about how to behave Expert PowerPower based on knowledge and special skill or experience Formal LeadersA person who is officially designated as the leader of a group GreenwashingWhen organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change Idealized influenceForm of transformational leadership in which a leader models behaviors and attitudes that subordinates choose to emulate Illegal-EthicalDilemma in which the ethical choice would be in violation of established laws Individual ContributorSomeone who uses their personal skills to contribute to a team Individualized ConsiderationForm of transformation leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use Influence TacticsThe way individuals attempt to influence one another in organizations Informal LeadersA person who is not officially appointed as the head of a group Information PowerPower that stems from when a leader possesses knowledge that others need or want InitiatingThe task-related behaviors of a leader Inspirational AppealsEngage Values, emotions, and beliefs to gain support for a course of action Inspirational MotivationFrom of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself Intellectual StimulationFrom of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization

IntelligenceThe ability to acquire and apply knowledge and skills Intelligence QuotientA number representing a person's reasoning ability as compared to the statistical norm or average for their age Internal TransparencyDegree to which an organization operates with openness, communication, and accountability International Business CultureVariations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography Job-Centered BehaviorsRefers to supervisory functions, such as planning, coordinating work actives, and providing resources JournalingSelf-reflective process of recording thoughts and emotions from day to day, in order to identify patterns KnowledgeFacts, information, and skills acquired by a person through experience or education Laissez-faire StyleA largely "hands-off" leadership style that provides considerable freedom to subordinates. Tends to lead to non-cooperation of team members LeaderA person who holds a dominant position within a field and can exercise a high degree of control or influence over others LeadershipThe activity of leading a group of people or an organization or the ability to do this Leadership StyleManner and approach of direction, implementing plans, and motivating people LegalAn act that is allowed or is in conformity with the law of the land Legal-EthicalWhen the law and personal organizational ethics are in accordance with each other Legal-UnethicalDilemma in which established laws are not in accordance or do not uphold the ethical choice Legitimate PowerPower that comes from one's organizational role or position Locus of ControlExtent to which an entity believes the current and anticipates circumstances, and it's response to them are within it's control MachiavellianCunning, scheming, and unscrupulous ManagerAn individual who oversees a certain group of tasks, or a certain subset of a company and often has a staff of people who report to them