D099 WGU Sales Management Module 10

D099 WGU Sales Management Module 10 GavynWitcher1 Modified 12/02/25 Save Share Sales Task Evaluation Outputs The result of the completion of a sales task Inputs An action that helps accomplish the completion of a sales task Account Visit Face-to-face meetings Performance Measurement Objective Measures Direct data are used to evaluate the performance of the salesperson Subjective Measures Focus on aspects of what is done and how well it is done Ratios Combine inputs and outputs to come up with the most effective way to measure performance Give it a go

Assessment Methods Graphic Rating Scales The raters use a five- to seven-point scale to rate employees' productivity Employee Comparison Methods Subordinates are compared with one another Behavioral Checklists and Scales Supervisors record behaviors that they judge to be relevant to job performance Peer Assessments A type of assessment consisting of members of a group evaluating and appraising the performance of their fellow group members Self Assessments A type of assessment in which individuals assess and evaluate their own behavior and job performance Feedback Mechanisms Business Reviews Formal reviews that provide an opportunity for open and direct feedback Conventions Sales managers chat with buyers and accounts in a casual setting Questionnaires One-page documents that ask some key questions, and encourage customers to fill them out Focus Groups Gathering a number of customers, sitting them down, and discussing a range of issues relevant to a company's business Telephone

This product is enhanced with AI and may provide incorrect or problematic content. Please report any Yield a more private exchange between the customer and the organization Private Consumer Panel A group of consumers from which a company can gather feedback on an ongoing basis, typically online Performance Appraisal Errors Central Tendency Error The tendency of managers and interviewers to rate all or most of the employees or interviewees as average Leniency Error A rater's bias that occurs because of the rater rating an individual too positively Confirmatory Bias The tendency to search for or interpret new information in a way that confirms a person's pre- existing beliefs Similarity Bias A tendency in which an individual favors people who are like themselves, often at the expense of those who are not Recency Error An inaccuracy or flaw in performance appraisal caused by the evaluator's reliance on the most recent occurrences of the employee's behavior Personal Bias A prejudice in favor of or against someone or something Outline Quick reference

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