Daft Chapter 12 Managing Human Resources

Daft Chapter 12 Managing Human Resources Leave the first rating Students also studied Terms in this set (65) Save WGU - C214 Financial Management ...55 terms JringerjPreview WGU C213 Final Exam Teacher 73 terms zhanleonPreview

WGU C213

72 terms wak0922Preview

C213 W

208 term Sky Practice questions for this set Learn1 / 7Study using Learn is the process of determining the value of jobs within an organization through an examination of job content Human Capitalrefers to the economic value of combined knowledge, experience, skills, and capabilities of employees Top three factors for Maintaining Competitive Success Human Capital Customer relationships Product and Service Innovation Choose an answer 1Human Capital2What is job evaluation?3What is Affirmative action?4Strategic Human Resource Management Don't know?

HR must drive organizational performance, it's the competitive edge Matching process Integrate strategy HR builds culture Some Current strategic issues of particular concern to managers To become more competitive on a global basis Improving quality, innovation, and customer service Retain during mergers and acquisitions Apply new information technology for e business Strategic Human Resource ManagementFind the Right People-HRM planning, job analysis, forecasting, recruiting, selecting Maintain an Effective Workforce-wages and salary, benefits, labor relations, and terminations Manage Talent -training, development, and appraisal Role and Value of Human Capital InvestmentsLevel 1 (business results)- revenue growth, ROIC or ROE, total return to shareholders Level 2 (key performance delivers) -productivity, quality, innovation, customer service Level 3 (human capital processes)- Career Development, benefits, human capital, performance appraisal, recruiting, workforce planning Level 1 (business results)revenue growth, ROIC or ROE, total return to shareholders Level 2 (key performance delivers)productivity, quality, innovation, customer service Level 3 (human capital processes)Career Development, benefits, human capital, performance appraisal, recruiting, workforce planning HR managers must stayon top of legal and regulatory environment Many laws exist to ensureequal opportunity and stop discrimination What is Discrimination?the hiring or promotion of applicants based on criteria that are not job relevant What is Affirmative action?requires employers to take positive steps to guarantee equal employment opportunities for people of protected groups What is Sexual harassment?is a violation of the civil rights act which is behavior that is unwelcomed advances, requests for sexual behaviors, and other verbal and physical conduct of a sexual harassment when submission to the conduct is tied to continued employment or advancements or when the behavior creates an intimidating hostile or offensive work environment Major Federal Laws Related to Human Resource Management Equal Opportunity Discrimination Laws Compensation Benefit Laws Health/Safety Laws What is match model?The organization and individual the individual attempt to match the needs, interests, and values, that they offer each other

What are is company needs?Strategic goals, current and future competencies, market changes, employee turnover, corporate culture What is employee contributions?ability, education and experience, creativity, commitment, expertise and knowledge What is Company Inducements?pay and benefits, meaningful work, advancement, training, challenge What are employee needs?stage of career, personal values, promotion aspirations, outside interests, family concerns What is HR Planning?retirements, growth, resignations What is Choose Recruiting?Want ads, Headhunters, Internet What is Select the Candidate?application, interview, tests HRM planning begins with big questions such as? What new technologies are emerging?What is the volume of the business likely to be in the next 5 to 10 years/ What is the turnover rate?What are HRM specific questions?What types of engineers will we need?How many administrative personnel will we need to support additional engineers?Can we use temporary, part-time, or virtual workers?What is recruiting?is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately What is job analysis?is a systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job as well as about the context within which the job is performed What is Job description?is a clear and concise summary of the specific tasks, duties, and responsibilities What is Job specification?is the outlines of knowledge, skills, education, physical abilities, and other characteristics needed to perform the job adequately What is Realistic Job Previews?gives applicants all pertinent and realistic information positive and negative about the job and organization What is Legal considerations?is when recruiting practices must be legal What is Innovations in recruiting?is through twitter, linkedln and other social media What is Internships?is an arrangement whereby an intern usually a high school or college, exchanges free or low cost labor for the opportunity to explore whether a particular career is appealing or to gain valuable work experience in a particular field

What is Process employers?assess applicants characteristics in an attempt to determine the fit between the job and application characteristics What cant you ask on a Application form?avoid irrelevant questions. Avoid questions with adverse impact What cant and can you say and act in interviews? cannot violate EEO guideline, structured interviews, biographical interviews, behavioral interviews, situational interviews, and panel interviews What is an Employment test?cognitive ability tests, physical ability tests, personality tests, brain teasers What is an assessment center?work sample tests How careers are changing; changing social contract? Employees operate under a new social contract Downsizing, outsourcing, rightsizing, and restricting have left little stability Subsidized benefits are decreasing Employees are expected to be self motivated Organizations must be creative with training and development New performance appraisal processes are required New Contract for the employee?Employability personal responsibility Partner in business improvement Learning skill development New Contract for the employer?Creative development opportunities Lateral career moves, incentive compensation Challenging assignments Information and resources, decision making authority What is Becoming an Employer of Choice?Organizations that are highly attractive to potential employees because of HR practices What is Using Temporary and Part time employees? Contingent workers are not permanent, maintain flexibility, and keep costs low part time What is Promoting Work/Life Balance?critical retention strategies Helps workers lead a balanced life Part-time work and telecommunting Flexible scheduling Gen Y/Millennials demand more work/life balance What is employer brand?o Is similar to a product brand except that it promotes the organizations as a great place to work, rather than promoting a specific product or service What is telecommuting?Means using computers and telecommunications equipment to perform work from home or another remote location What is On-the-job training?most common type of training