Emotional and Cultural Intelligence

Emotional and Cultural Intelligence Leave the first rating Students also studied Terms in this set (123) Save wgu C715 Organizational Behavior 267 terms rc626184Preview

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EPE301

180 terms htpd259Preview Bystand 17 terms Kev Competency GoalsGraduate applies emotional intelligence (EI) to improve intrapersonal and interpersonal interactions.Emotional Intelligence (EI)A form of social intelligence that emphasizes the abilities to manage, be aware/recognize, and understand emotions and use emotions to guide appropriate thought and action and the ability to express your emotions. (Self- Awareness, Emotional Regulation and Management, Social Awareness) The ability to handle relationships thoughtfully and appropriately.EthicsThe principles of right and wrong that guide an individual in making decisions. A system of moral principles.Module 1 : Emotional IntelligenceProficiency Goal: Student assesses personal emotional intelligence in order to develop a personal plan of improvement.EmpathyIdentification with and understanding of another's situation, feelings, and motives.Lesson 1: The Four Domains of Emotional Intelligence Objective: Discuss the four domains of emotional intelligence (EI).Four Domains of Emotional Intelligence1. self-awareness

• self-management
• social awareness
• relationship management

Cognitive IntelligenceA mental capacity that includes processing information, reasoning, problem solving, thinking abstractly, comprehending complex ideas, and learning from experience.IQ TestA test designed to measure intelligence on an objective, standardized scale.

EQ TestA measure of your ability to understand and manage your emotions, gauge the emotions of others, feel empathy, and behave in ways that are sensitive to others' feelings.Research scientists Peter Salovey and John Mayer describe EI as ...A form of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and action.Self-AwarenessDenotes the ability to know yourself and understand your feelings. - **Emotional Awareness, Accurate Self-Assessment, Self-Confidence Self-Management1) Emotional self-control is a core component of emotional maturity; ability to control your feelings and express them appropriately is a fundamental aspect of self-management.2) Achievement orientation refers to how goal-oriented you are and your ability to work toward your goals.3) Adaptability refers to how resilient you are and your ability and willingness to change course when necessary.4) Positive outlook is a term that connotes your view of the world. Do you hope for the best and prepare for success?** Emotional Self-Control, transparency, adaptability, achievement, imitative, optimism Social Awareness1) Empathy is the ability to form connections with others while understanding and acknowledging their emotions and points of view.2) Organizational awareness denotes the ability to ability to effectively articulate your own perspective and sense whether your message is getting across and making an impact.** Empathy, organizational awareness, service orientation

Relationship Management1) Inspirational leadership connotes good mentorship, admirable modeling, and your ability to bring out great qualities in others.2) Influence is a term that involves articulating points in persuasive, clear ways that effectively motivate others.3) Conflict management is the practice of skills that improve relationships while settling disputes, differences of opinion and misunderstandings.4) Coach and mentor is a single term for two processes that help others build their skills and knowledge.5) Teamwork and collaboration is a single term that denotes your ability to work with others in an effective manner.** Developing others, inspirational leadership, change catalyst, influence, conflict management, teamwork and collaboration.Hierarchy of Emotional Skills and AbililitiesFirst step: Perceiving emotion! **achieving proficiency in emotional intelligence is to be aware of your own emotional states.

Second step: Using emotion! **use emotions to facilitate thinking and problem

solving.

Third step: Understanding emotion! ** involves developing a deeper

understanding of your more complex emotional life and expressing emotions and needs accurately and appropriately.

Fourth step: Managing emotion! ** mange emotions in order to grow and achieve

our goals.Emotional Intelligence as a Job SkillEQ places as more valued than IQ. 3/4th of respondents state EQ workers more likely to be promoted. 59% claim that low EQ would not be overlooked even if the candidate presents with a high IQ.** Employers look for high EQ because many organizations are "flat" and relay on individuals collaborating in cross-functional teams.** The "how" you do your job is measured as well as the "what" you accomplish.** High EQ is highly regarded because it allows workers to achieve more through collaborative efforts that leverage the expertise and experience of each team member.** Solid relationships with others mean you can influence others as well as listen and consider perspectives that may be foreign to you.

IQ versus EQIQ:

1) Use knowledge to solve problems.2) Analyze and reason 3) Understand abstract concepts 4) Perceive and interpret spatial information 5) Use numbers and perform calculations

EQ:

1) Identifying emotions.2) Evaluating how others feel.3) Controlling one's own emotions.4) Perceiving how others feel.5) Using emotions to facilitate social communication.6) Relating to others.

Lesson 2: Self-Evaluation of EIPerform a self evaluation of EI

Daniel Goleman's views on emotional intelligence He believes that we have something called "emotional intelligence," which is the knowledge and ability to manage our emotions, respond appropriately to situations, and the ability to make sound emotional decisions. He argues that this kind of intelligence is more important in life than the traditional math/verbal kind of intelligence that schools seem to glorify to the detriment of developing kids with good emotional skills needed to make sound decisions.Successful managers and leaders possess a high percentage of EI. Developed more effective and supportive organizational climates or cultures and achieved higher productivity gains with their workforce.EI contributes to 80-90% of the competencies that distinguish outstanding leaders from average leaders.

Behaviors identified include:

1)Ability to recognize and understand their own moods, emotions and drives as well as their effect on others.2) Ability to control or redirect disruptive impulses, moods and to think before acting.3) The passion to work for reasons beyond money or status and the propensity to pursue goals with energy and persistence.4) The ability to understand the emotional makeup of other people and the skill in treating people according to their emotional reactions, the proficiency in managing relationships, building networks and the ability to find common ground and build rapport.Lesson 3: Why is Emotional Intelligence Important? Describe the benefits of EI in a business context.