Emotional and Cultural Intelligence - D082

Emotional and Cultural Intelligence - D082

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the A company initiates a recycling campaign on its campus.After watching an employee toss recyclable materials into the trash, a manager speaks with the employee and explains that everyone must do their part to reduce the impact of waste on the environment. The manager then expresses appreciation for the employee's contribution to a clean and sustainable campus.Which domain of emotional intelligence (EI) is the manager using?

• Relationship management

*focuses on building and maintaining relationships to create positive influence.This includes inspiring the employee to do what is best for the company by choosing to recycle materials and reduce the impact of waste on the environment.An employee has been getting behind in work and seems distracted, so the manager stopped by to talk. The manager was going to make it clear that the team needed to put forth more effort. When the conversation started, the manager found out the reason for the lack of productivity was because the employee had recently lost a family member. After learning this, the manager changed their approach and asked how the team could help during this difficult time.Which domain of emotional intelligence is being displayed by this manager?

• Demonstrate the ability to use empathy skills to resolve conflicts.

*The employee can acknowledge the internal emotions of the coworker and identifies with the problem. The solution used is one that the colleague would want to have used on them.

An irate customer approaches the customer service counter at a store and complains loudly about a missing part in a product. The associate understands that the customer is upset and purposefully does not respond in anger or let emotions take over. The associate speaks with the manager to process a refund.Which part of the emotional intelligence (EI) process is being used by this associate to resolve the situation?

• Engaging and detaching from an emotional state with the customer

*The associate did not respond angrily back to the customer and spoke with the manager to process the refund.An individual is confident in understanding their own emotions but is still learning how best to interact with coworkers to persuade them to a personal point of view.Which emotional intelligence (EI) skill assists with reaching this goal?

• Perceiving how others feel

*This individual should work on perceiving the emotions and feelings of others so emotions and feelings can be communicated in a better way.What Is Emotional Intelligence?Emotional intelligence is a relatively new concept. It should not be confused with cognitive intelligence. While cognitive intelligence denotes skills associated with problem-solving and understanding information, emotional intelligence is more subtle Research scientists Peter Salovey and John Mayer describe emotional intelligence as "a form of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and action" (Salovey & Mayer, 1990).It is helpful to think of emotional intelligence as being composed of four domains.What are the domains?

• Self- Awareness
• Self- Management
• Social Awareness
• Relationship Management

What is self-awareness?1. Emotional Awareness 2.Accurate self-assessment 3.Self-confidence

• Denotes the ability to know yourself and understand your feelings

What is self-management?1.Emotional self-control 2.Transparency 3.Adaptability 4.Achievement 5.Initiative 6.Optimism

• Emotional self-control is a core component of emotional maturity; the ability to

control your feelings and express them appropriately is a fundamental aspect of self-management.-Achievement orientation refers to how goal-oriented you are and your ability to work toward your goals.-Adaptability refers to how resilient you are and your ability and willingness to change course when necessary.-Positive outlook is a term that connotes your view of the world. Do you hope for the best and prepare for success?What is social Awareness?1.Empathy 2.Organizational Awareness

• Service Orientation

-Empathy is the ability to form connections with others while understanding and acknowledging their emotions and points of view.-Organizational awareness denotes the ability to effectively articulate your own perspective and sense whether your message is getting across and making an impact.What is Relationship Management?1. Developing others

• Inspirational leadership

3.Chage catalyst

• Influence
• Conflict management
• Teamwork & Collaboration

-Inspirational leadership should be a familiar term; it connotes good mentorship, admirable modeling, and your ability to bring out great qualities in others.-Influence is a term that involves articulating points in persuasive, clear ways that effectively motivate others.Conflict management is the practice of skills that improve relationships while settling disputes, differences of opinion, and misunderstandings.-Coach and mentor is a single term for two processes that help others build their skills and knowledge.-Teamwork and collaboration is a single term that denotes your ability to work with others in an effective manner.

A manager is reviewing this list of questions:

Are you able to adapt to a change in circumstances or people?How goal-oriented are you?How optimistic are you?Which component of emotional intelligence is addressed by this list?

• Self-management

*Self-management focuses on emotional self-control, achievement orientation, resiliency, and positive outlook. Collectively, the list of questions addresses self- management.A manager is using the following two questions to

conduct a self-assessment:

Do I easily show empathy and understanding at my workplace?How would I rate my ability to explain myself to my coworkers?Which component of emotional intelligence is being addressed by this list?

• Social awareness

*Social awareness deals with one's sensitivity to and ability to relate to others.What is the benefit of having a support partner when putting together an emotional intelligence (EI) development plan?

• The individual can provide objective feedback to help the person with the EI

plan meet sought EI goals.*A good way to stay on track when executing an EI development plan is to identify and use a trusted support partner. This individual should provide objective feedback to help attain the desired goals.Which recommendation should be followed when putting together an emotional intelligence (EI) development plan?

• Undertake only a few EI goals at a time.

*Because EI development is an ongoing process and is iterative, one should focus on a few goals at a time.Which benefit results from having a team leader with a high degree of emotional intelligence (EI)?

• There is a greater team collaboration

*A leader who has a high level of emotional intelligence can help the team to be more collaborative.A company creates a workshop for employees to experience emotional intelligence (EI) training prior to working on a project. The goal of the workshop is to increase the level of team-based engagement.What benefit of EI will the workshop provide for this project?

• Collaboration

*Teams that have EI experience higher levels of collaboration or team-based engagement. This will be a benefit of the workshop.How does the ability to understand the concept and process of self-regulation benefit an individual?-It helps a person understand their triggers.*With self-regulation, a person learns what their triggers are and how they occur.