Exam Study Guide - Exam Study Guide 1.Mutual aid: is a process of ...

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APCO Fire Service Communications Exam Study Guide

1.Mutual aid: is a process of supplying supplemental personnel,

equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response

2.Mutual response: similar to mutual aid, however mutual response

requires the simultaneous dispatch of multiple resources for certain emergencies, such as high-rise fires and water etc

3.A Policy: is a guide to thinking

4.A Procedure: is a guide to action

5.open ended questions: are questions that cannot be answered with

yes or no 6.paraphrasing: a brief rephrasing of information provided by the 1 / 3

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sender

7.reflecting feelings: repeating in a short declarative statement the

emotions or feelings that the sender is communicating

8.inference: the deriving of a conclusion based upon something

known or as- sumed.

9.the 5 w's: where - what - when - who - weapons

10.vehicle description: C-

Color Y- Year M- Make/Model B- Body A- Additional information L- license num/expiration date S- State/province of license.

11.persistent repetition: requires that the request be repeated each

time in the same way. used for hysterical callers.

12.ALI: Automatic Location Identification. The calling party's address 2 / 3

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and dispatch information

13.ANI: Automatic Number Identification. The calling party's telephone

number

14.basic 9 1 1: a system that provides dedicated lines for carrying 9 1

• calls to the psap closest to the caller

15.e 9 1 1: Enhanced 9 1 1. automatically provides the callers phone

number and physical address

16.ESN: Emergency service number. determines which agencies are to

respond to the call for service

17.PSAP: Public Safety Answering Point

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