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QDM EXPERT EXAM
EXAM WITH CORRECT SOLUTIONS.
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3 Nobody uses it 4 QDM applies to all functions and activities - correct answer- QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids - correct answer- $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... - correct answer- failures, variation, and success
Which principle addresses waste reduction and/or elimination - correct answer- Optimize Business Performance
Which type of activity is the customer willing to pay for - correct answer- value-added activity
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Which action does not embody the Be Scientific Principle - correct answer- Following your gut instinct
Which tool is used in a quality improvement project and states the business objectives - correct answer- QAT Charter
Which tool will help determine the scope of my project - correct answer- SIPOC
What tool will help me gain insight into customer expectations - correct answer- Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer relationships - correct answer- Customer Corridor
You should always pilot your solution to ensure it performs as expected - correct answer- False
A diagram used to brainstorm causes of a failure and sort the causes into categories - correct answer- Fishbone
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Way of brainstorming that helps to dig beyond initial observations of a problem's cause - correct answer- 5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2 Define a control plan 3 Build understanding 4 Launch a full-scale implementation - correct answer- Build understandin
Which is not a component of a control plan
- Flow Chart 2 Evaluation Metrics 3 Performance Goals 4
Contingency/Action Plans - correct answer- Flow Chart
How much a measure deviates from the norm over time - correct answer- Variation
A graph that pictures the degree of variation in a process - correct answer- Run Chart
If your targets aren't achieved you should return to the Assess phase and restart - correct answer- False
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