EXAM WITH CORRECT SOLUTIONS.

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CST FINAL EXAM

EXAM WITH CORRECT SOLUTIONS.

Also known as "EQ", is the ability to recognize feelings, to judge which feelings are appropriate in which situations, and to communicate those feelings effectively. - correct answer- Emotional Intelligence

The experience and interpretation of internal sensations as they are shaped by physiology, perceptions, language, and social experiences. - correct answer- Emotions

The emotions we experience when external stimuli cause physiological changes in us

example: getting a knot in your stomach after revieving a low

grade on a test - correct answer- Organismic View of Emotions

Also called appraisal theory; asserts that subjective perceptions shape what external phenomena mean to us. However this method does not clearly identigy the method by which we intepret emotions. - correct answer- Perceptual View of Emotions

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Similar to the perceptual view but offers a better explanation of how we move from experience to interetation. the mechanism that allows this is LANGUAGE. - correct answer- Cognative View of Emotions

Define the emotional meaning of situations.

Example: western cultures define funerals as sad, respectful

occasions. - correct answer- Framing Rules

tell us what we have a right to feel or what we are expected to feel in particular situations. Feeling rules reflect and perpetuate the values of cultures and social groups.

Example: some cultures view feeling and expressing anger as

healthy. - correct answer- Feeling Rules

Some parents encourage children to control their inner feelings, and involves learning what they should and should not feel.

Example: children may be taught to feel greatful when given a

gift, even if they don't like it and to not feel angry when a friend takes away a toy. - correct answer- Deep Acting

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Involves controlling the outward expression of emotions rather than controlling feelings.

For example: children learn that they should say thankyou

when given a gift and not hit a friend for taking a toy. - correct answer- Surface Acting

The effort to generate what we think are appropriate feelings in particular situations. This concerns the process of trying to shape how we feel, not necessarily our success in doing so.

Example: you might find it wrong to be happy when someone

you dislike is hurt, this is the discrepancy of between what we actually feel and what we think we should feel. - correct answer- Emotion Work

This occurs when we refrain from expressing feelings, particularly negative ones.

Example: when we have a relationship with someone more

powerful than us, we might suppress complaints or expressions of dissasisfaction/ anger because of fear of punishment. - correct answer- Chilling Effect

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These are statements that express emotional states, but not specifically. These statements are so general and abstract so they do not clearly communicate what the speaker is feeling.

Example: "I feel happy" "I feel bad"

-feeling happy can be because of love, good news, etc.-feeling bad can be becuase of anixiety, bad news, heartache - we know the emotion but not the reasoning. - correct answer- Speaking in Generalities

This is stating feelings in a way that disowns personal responsibility for the feeling is one of the most common obstacles to effective expression of emotions. - correct answer- Not Owning Feelings

This is language that seems to express emotions but does not actually describe what a person is feeling.

Example: shouting "why can't you leave me along" indicates

that the speaker is feeling something, but doesn't describe what he/she is feeling. - correct answer- Counterfit Emotional Language

• identify your emotions
• chose whether and how to express emotions
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