EXAM WITH CORRECT SOLUTIONS.

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FICEP EXAM

EXAM WITH CORRECT SOLUTIONS.

Which cycle describes members who are just surviving and living paycheck to paycheck?

• Earn/spend/earn/spend
• earn/spend/borrow/spend
• earn/spend/save
• earn/borrow/spend/save - correct answer-

Earn/Spend/earn/spend

Financial counselors who don't use what they know about

hemispheric thinking may fall into the trap of:

• Assuming the member will succeed if they work with the

counsellor

• Asking too many questions
• Telling the member what they should do
• Presenting information to a member in a manner that might

not be the best way to communicate - correct answer- presenting information to a member in a manner that might not be the best way to communicate

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Using a hard approach, rather than a soft approach, with

members:

• Reminds members they are in control
• Communicates in an orderly, specific and straight-forward

way

• Correlates with the right side of the brain
• Offers possibilities and suggestions - correct answer-

Communicates in an orderly, specific and straight-forward way

The Johari Window describes four zones. When working with a

member the Hidden Zone represents:

• Information that is known to the counselor and the member
• Information that is known to the counselor and not the

member

• Information that is known to the member and not the

counselor

• Information that is not known to either the member or the

counselor - correct answer- Information that is known to the member and not the counselor

Which type of counseling should a counselor use when a member is preparing for a large purchase?

• Preventive
• Procedural 2 / 3

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• Productive
• Remedial - correct answer- Preventive

Which of the following is NOT a counseling element

• Budget
• Credit.
• Debt
• Savings - correct answer- Savings

Which of the following is a closed-ended question?

• Tell me more about that?
• Do you plan to move forward?
• What was your deciding factor?
• What is causing the hesitation? - correct answer- Do you

plan to move forward?

An example of pacing is when a counselor:

• wears the same type of clothing as the member.
• matches the member's tone.
• matches the member's energy level.
• agrees with everything the member says. - correct answer-

Matches the member's energy level

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