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Examl 2:l NRl 446/l NR446l (Latestl 2026/l
2027l Update)l Collaborativel Healthcarel Review|l Q/Al |l Gradel A|l 100%l Correctl (Verifiedl Answers)l -Chamberlain
Q:l Whatl isl conflict?
Answer:
Thel resultl ofl opposingl thoughts,l ideas,l feelings,l perceptions,l behaviors,l values,l opinions,l orl actionsl betweenl individuals
Q:l Whatl isl thel leadingl causel ofl conflict?
Answer:
Ineffectivel communication
Q:l Whatl isl thel leadingl causel ofl conflictl betweenl teaml members
Answer:
Unclearl expectationsl ofl teaml membersl inl theirl variousl rolesl -l delegation
Q:l Categoriesl ofl conflict
Answer:
Intrapersonall -l you Interpersonall -l youl andl someonel else Intergroupl -l twol groupsl orl morel againstl eachl other
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Q:l Stagesl ofl conflictl resolution
Answer:
1.l Latentl Conflict 2.l Perceivedl Conflict 3.l Feltl Conflict 4.l Manifestl Conflict 5.l Conflictl Aftermath
Q:l Latentl conflict
Answer:
Nol actuall conflictl butl thel conditionsl arel rightl forl al conflict
-l havel hadl threel calloutsl andl arel shortl staffed
Q:l Perceivedl conflict
Answer:
Conflictl withl onel individuall thatl isl containedl inl theirl headl (couldl involvel someonel elsel butl isl alll insidel thel onesl head)
Q:l Feltl conflict
Answer:
Takenl whatl someonel elsel hasl donel (thatl theyl havel nol ideal theyl havel done)l andl beginl havingl feelingsl aboutl it
Q:l Manifestl conflictl (overtl conflict)
Answer:
partiesl involvedl arel awarel ofl conflictl andl actionl isl taken -l Enactedl throughl communication 'thel catl isl outl ofl thel bag' 2 / 4
Q:l Conflictl aftermath
Answer:
Thel resolution -l canl bel positivel orl negative
Q:l Commonl conflictl resolutionl strategies
Answer:
Compromising Competing Cooperating/accommodating Smoothing Avoiding Collaborating
Q:l Avoidingl orl withdrawing
Answer:
-l bothl partiesl knowl therel isl al conflict,l butl theyl refusel tol facel itl orl workl towardl al resolutionl -l canl surfacel againl atl al laterl datel andl escalatel overl time -l nol onel helpsl eachl other **l lose-losel situationl **
Q:l Smoothingl (resolutionl strategies)
Answer:
•l Onel partyl attemptsl tol "smooth"l anotherl partyl byl tryingl tol satisfyl thel otherl party -l leavsl conflictl largelyl unresolved -l managerl buysl pizzal forl everyonel tol showl thatl alll isl goodl withl eachl other **l lose-losel solutionl **
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Q:l Competingl orl coercingl (resolutionl strategies)
Answer:
•l Onel partyl pursuesl al desiredl solutionl atl thel expensel ofl others -l managersl usel whenl al quickl orl unpopularl decisionl mustl bel made -l losers'l feell angry **l win-losel solutionl **
Q:l Cooperating/accommodatingl (resolutionl strategies)
Answer:
•l Onel partyl sacrificesl something,l allowingl thel otherl partyl tol getl whatl itl want -l Thisl isl thel oppositel ofl competing -l originall probleml mightl notl actuallyl bel resolvedl -l "managerl willl givel upl al meetingl sol thatl shel canl carel forl thel firstl patientl admittedl onl unitl thatl day" **l losel -l winl solutionl **
Q:l Compromising/l negotiatingl (l resolutionl strategies)
Answer:
•l Eachl partyl givesl upl something -l managerl changesl meetingl tol tomorrowl tol helpl withl patientsl butl hasl staffl eachl staggerl andl reducel timel forl lunch **l winl -l winl solutionl ORl win-losel solution** --l dependsl ifl onel partyl givesl upl morel thanl thel other
Q:l Collaboratingl (resolutionl strategies)
Answer:
•l Bothl partiesl setl asidel theirl originall individuall goalsl workl togetherl tol achievel al newl commonl goal **l win-winl solutionl **
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