FREE AND STUDY GAMES ABOUT COM 3120 MT EXAM

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FREE AND STUDY GAMES ABOUT COM 3120 MT EXAM

QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -20 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation Question 1: It is best to limit your use of the word "you" in business messages if

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using it will make your message sound overly authoritative or accusing.Question 2: In business messages, using phrases such as, "We trust that this will resolve the issue"

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requires care, since it can diminish the writer's credibility.

Question 3: When delivering negative news,

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look for positive points that will foster a good relationship with your audience.Question 4: Which of the following statements that could appear in a business message best reflects the "you" attitude?

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You will have your merchandise by July 15 if you send us your check for $25 today.

Question 5: Regarding the use of the "you" attitude in business communication,

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it is important to recognize and accommodate cultural differences.

Question 6: To help establish credibility with your audience, you should

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be modest and deferential.

Question 7: Using the term crippled in business communication is an example of

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disability bias.

Question 8: Your communication style involves

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All of the above

Question 9: When you are criticizing or correcting, it is best to

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focus on what the audience members can do to improve.

Question 10: Using endorsements to gain credibility with your audience

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Can be an effective strategy, as long as your audience views the person making the endorsement as an expert.

Question 11: Using hyperbole when offering praise to fellow employees

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is less effective than pointing out specific qualities that warrant praise.

Question 12: Which of the following is a euphemism?

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Pre-owned

Question 13: Select the sentence with the best "you" attitude.

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Once your application is complete, you should receive a response within two weeks Question 14: If you must refer to someone's disability, the best wording would be

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an employee with physical handicaps.Question 15: In part because of limited opportunities for feedback, written communication and most forms of electronic communication require ________ than oral communication.

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more tact Question 16: The preferred title for women in business is ________, unless the individual requests otherwise.

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Ms.

Question 17: Select the sentence with the most positive emphasis.

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We will complete the process audit by Friday.Question 18: A ________ is a piece of text copied from the main body of the document and formatted as a large, eye-catching visual element.

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Pull quote

Question 19: A euphemism is a word or phrase that is

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a milder term for one with negative connotations.

Question 20: In business communication, good etiquette

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indicates respect for the audience and minimizes negative emotional reaction.