GCD - GENESYS CLOUD CX CERTIFIED DEVELOPER -

GCD - GENESYS CLOUD CX CERTIFIED DEVELOPER -

CONSOLIDATED (ACTUAL / ) QUESTIONS WITH

VERIFIED CORRECT ANSWERS

Which ACD routing method routes interaction to the next available agent?

• Bullseye ACD
• Standard ACD
• Skills based routing
• All of the above
• Standard ACD

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

• Reports
• Performance>Agents
• Admin>Contact Center
• Admin>Quality
• Admin>Quality

• / 3

Which of the following components can be added to scripts?(Choose all that apply.)

• Visual Basic Control
• Text
• Call Flow
• Checkbox
• Web Page
• Image
• Text
• Checkbox
• Web Page
• Image

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

• Language
• Roles
• Skills
• Queue
• Language
• Skills
• / 3

What would you select from the Performance menu to view real-time statistics for all active campaigns?

• Scripts
• Campaign Management
• Outbound Campaigns
• Schedules
• Outbound Campaigns

What Genesys Cloud CX Contact Center feature provides a process for evaluating an Agent's performance with a customer?

• Quality Management
• Queues
• Collaborate
• Communicate
• Quality Management

Which Genesys Cloud CX License, at minimum, is required for access to Inbound messaging (WhatsApp, Facebook Messaging, Twitter Direct Message, Line)?

• / 3