goals. This is an example of an organizational structure.

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1) At a recent staff meeting, Jeremy was praised by his CEO for choosing the right goals to pursue. The quality that Jeremy displays here is efficiency.⊚ true ⊚ false

2) Patel Brothers Company uses a formal system of task and reporting relationships that coordinates and motivates its employees so that they work together to achieve organizational goals. This is an example of an organizational structure.⊚ true ⊚ false

3) As a middle manager, Jobeth selects the goals for her team. The task that Jobeth is demonstrating is called leading.⊚ true ⊚ false

4) Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups.⊚ true ⊚ false

5) Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups.⊚ true ⊚ false

6) The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy.⊚ true ⊚ false

Chapter 1 (Contemporary Management, 12e Gareth Jones, Jennifer George) (Test Bank, Answer at the end of each Chapter, For Complete File Download Link at the end of this File) 1 / 4

Version 1 2 7) If you were an architect and spent your days working on design programs on the computer, you would be using your technical skills.⊚ true ⊚ false

8) When Company XYZ needed to reduce costs to meet its annual profitability goal, it reduced levels in its hierarchy and laid off 15 percent of its workers. This is an example of restructuring.⊚ true ⊚ false

9) A self-managed team is a group of employees who work independently but report to their respective managers about the progress of the team’s work.⊚ true ⊚ false

10) The building blocks of competitive advantage are efficiency, quality, innovation, and responsiveness to customers.⊚ true ⊚ false

11) A(n) _______ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

• control group
• talent pool
• organization
• focus group
• quality circle

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Version 1 3 12) Parul’s job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the four essential _______ tasks.

• marketing
• management
• finance and accounting
• operations
• entrepreneurial

13) Sirita's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This relates to Sirita’s

• organizational input.
• diversification.
• organizational performance.
• product development.
• differentiation.

14) Organizational performance is most likely to

• increase with an increase in efficiency and effectiveness.
• increase with a decrease in efficiency and effectiveness.
• remain unchanged with a decrease in efficiency and effectiveness.
• decrease with an increase in efficiency and effectiveness.
• remain unchanged with an increase in efficiency and effectiveness.

15) _______ is the measure of how productively an organization uses its resources to achieve a goal.

• Effectiveness
• Product differentiation
• Efficiency
• Empowerment
• Outsourcing

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Version 1 4 16) _______ measures the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals.

• Efficiency
• Task management
• Effectiveness
• Diversification
• Differentiation

17) Pacific Tourism is an agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all- expenses-paid trip to one of Oceania's islands. Which manager is most likely to meet these requirements?

• Norris, who chooses the right goals to pursue and spends more than he needs on

resources

• Kato, who chooses the right goals to pursue and makes clever use of resources to

achieve them

• Don, who chooses the right goals to pursue and displays an overly rigid approach to

planning

• Bai, who chooses unrealistic goals and tries hard to succeed
• Leonard, who chooses appropriate goals, but is slow in decision making

18) Jack’s Sprouts markets canned vegetables. In recent years, Jack’s Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack’s Sprouts decided to lay off those who lacked effectiveness and were inefficient. Which employee is most likely to be laid off by Jack’s Sprouts' CEO?

• Eloise, who is ambitious and favors directional planning
• Kermit, who spends lavishly on resources and is averse to taking responsibilities
• Juanita, who chooses appropriate goals to pursue, but does not always succeed due to

resource constraints

• Margot, who sets high targets for herself and her team, and makes the best use of

available resources to meet them

• Andrew, who plans carefully and only chooses realistic goals to pursue

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