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HDI DESKTOP ADVANCED SUPPORT
TECHNICIAN (HDI-DAST)
ACTUAL EXAM WITH CORRECT SOLUTIONS.
Service Management Systems - correct answer- 1. Incident and service request tracking, 2. Problem tracking, 3. Change Tracking, & 4. Configuration / Asset Management Systems
Service Transition (ITIL) - correct answer- Builds, tests, and prepares services for transition to live operations.
Service Operation (ITIL) - correct answer- Delivers and supports services in operation
Service Strategy (ITIL) - correct answer- Provides policy and Guidance
incident management - correct answer- The primary purpose is to restore service as quickly as possible and minimize the impact on business. To prevent the recurrence of event.
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