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HDIDesktopSupportManagerStandards 1.
Identifythecharacteristicsofaneffectiveleader.":
• • • • • • 2.
Identifywaystoreachoptimizedlevelsofperformance.":
levelsofperformanceby:
..Usingrecognizedorganizationalmodelsandtechniquestoidentifywaystoim- proveperformance - -
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..ConductingaSWOTanalysis(strengths, weaknesses,opportunities,andthreats)toidentifyareastoleverage,improve, enhance,andmanage ..Implementingcontinual improvementprograms • • ..Benchmarkingkeyperformanceindicators(KPls) againstthoseofsimilarorganizations" 3.
Explainhowtoprovidetacticaldirectiontothedesktopsupportteam.":
videtacticaldirectiontothedesktopsupportteamby:
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accountable" 4.
Explaintheimportanceofdisplayingconfidence.":
• HDI Desktop Support Manager Standards.pdffile:///C:/Users/HP/Desktop/New%20folder%20(2)/HDI%20Desktop%...
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• • • 5.
Describethedifferencesbetweenmanagementandleadership.":
iseffectivelyexecutingtheorganization1sdirectionandgoals.Managementactivities includemeasuringcustomersatisfaction,monitoringteamperformance,enforcingthe rulesoftheorganization,andplanningdailytasksandactivities.Leadershipiscreatingdirectionaccordingtothemissionandvisionoftheorgani- zation.Leadershipactivitiesincludecoaching,drivingorganizationalchange,and settinggoalsandobjectives." 6.Identifywaystoprovidedirectionandfocusunderambiguous
orchaoticcircumstances.":
chaoticcircumstancesby:
..Creatingacommunicationhubsothatpeople cangetaccurateinformation ..Empathizingwithteammembersandleveragingyourpresencetohelpprovide clarity HDI Desktop Support Manager Standards.pdffile:///C:/Users/HP/Desktop/New%20folder%20(2)/HDI%20Desktop%...
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