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HDISupportCenterAnalystSelf-Test Questions&Answers 1.Answer thinking Ethicalbehavior Demonstratesapositiveattitude Motivatesothers Practicesactivelistening 2.Answer Representtheorganizationpositivelyoutsidework Adheretoaworkschedule Meetpersonalcommitments Admittoerrors HDI Support Center Analyst Self-Test.pdffile:///C:/Users/HP/Desktop/New%20folder%20(2)/HDI%20Support%...
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Knowyourresponsibilitiesandfulfillthem Takeownershipofincidents/servicerequests 3.Answer Beontimeorearly Alwaysapproachmanagerwithsolutions,notproblems Identifywaystoassistmanagerw/newprojects Takingcareofyourself(sleep,exercise,eathealthy) Trustyourmanager 4.Answer 5.Answer servicetoallcustomers Fulfillcommitments Takeownership&holdyourselfaccountable HDI Support Center Analyst Self-Test.pdffile:///C:/Users/HP/Desktop/New%20folder%20(2)/HDI%20Support%...
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Demonstratehonestyandintegrity Loyaltoyourteam 6.Answer Bemoreefficient Addressmostimportanttasksfirst Estimateandplanhowlongnon-routinetaskstake Createato-dolist Saynowhenappropriate 7.Answer UnderstandyouraudienceUseasubjectline&structure(opening,bullets, closing) Useclearlanguage HDI Support Center Analyst Self-Test.pdffile:///C:/Users/HP/Desktop/New%20folder%20(2)/HDI%20Support%...
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Proofread Useplaintext Includetheoriginalmessagew/replies Useappropriatepunctuation/avoidabbreviations Useappropriatecaps 8.Answer Networkatindustryevents Subscribetoindustryupblications Joinindustrygroups Subscribeto/participateindiscussiongroups 9.Answer Understandcustomerneeds Takeownershipofincidents Makecommitmentsandmeetorexceedthem Staywithinestablishedservicelevels HDI Support Center Analyst Self-Test.pdffile:///C:/Users/HP/Desktop/New%20folder%20(2)/HDI%20Support%...
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