Indicate the answer choice that best completes the statement or answers the question.

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Indicate the answer choice that best completes the statement or answers the question.

• Which of the following best defines the term “racial group”?
• Any distinguishable people whose members share a common culture
• A biologically isolated, inbreeding population with a distinctive genetic heritage
• Non-Whites
• A group that shares a common culture and genetic heritage

• Many people in the United States hoped that the election of ________ as the 44th president marked the beginning of a

new and more positive era of race relations.

• George H. W. Bush
• Bill Clinton
• Barack Obama
• Donald Trump

• In the context of culturally competent service provision, being unaware of differences in cultural style would be

considered:

• discrimination.
• racism.
• cultural myopia.
• unsociability.

• A helper working with a culturally diverse client needs information about all of the following demographic items

EXCEPT:

• place of birth.
• number of generations in the United States.
• language spoken at home.
• All of these items are essential to the helper’s knowledge.

5. The term White ethnics refers to:

• Whites who have recently immigrated to the United States from Latin America.
• non-White people who seek to “pass as White.”
• dominant group members whose origins are not from Northern Europe.
• dominant group members who, despite Northern European origins, affiliate strongly with ethnic minority

groups.

6. The author believes that the surest indicator of cultural insensitivity is:

• the inability to create a welcoming environment for clients of color.
• the lack of understanding of cultural definitions regarding health and wellness.
• the inability to see one’s own prejudices.
• the belief that all members of a particular group share all characteristics.

• Which of the following terms refers to the act of human service providers supporting and encouraging their culturally

diverse clients to become their own advocates?

• Empowerment

(Cultural Diversity, A Primer for the Human Services, 6e Jerry V. Diller) (Test Bank, Answer at the end of each Chapter) 1 / 4

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• Diversity
• Discrimination
• Ethnic (racial) identification

• Which of the following is NOT identified as a reason for the underutilization of community services by culturally

diverse clients?

• Mistrust of providers’ abilities based on previous experiences
• Unfamiliarity with services available
• Lack of services designed for issues specific to an ethnic group
• Unwelcoming environments

• The first task of any cross-cultural service provider is to carefully assess the client’s demographic and cultural situation.

What types of critical information is necessary when determining the needs of a culturally diverse client?

• The textbook is written from a perspective that assumes there are certain psychological characteristics and experiences

that all ethnically and culturally diverse clients share. Describe these characteristics and discuss the possible related issues that may be present in the helping process.

• What issues might arise due to differences within ethnic groups? How might a provider assess these individual and

cultural factors and understand their meaning?

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Answer Key

• b

• c

• a

• d

• c

• d

• a

• c

• Answers will vary.

• Answers will vary.

• Answers will vary.

• / 4

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Indicate the answer choice that best completes the statement or answers the question.

1. According to Bennett, ethnorelativism is:

• the perspective that values and identity are not ethnically bound.
• the perspective that behavior is assessed in relation to one’s own cultural standards.
• the perspective that behavior can only be understood within a cultural context.
• the perspective that values are constructed by culture.

• Why is it important to personalize conversations about culture and race in a learning environment?
• It builds support groups for students struggling with race-related content.
• It minimizes name-calling and labeling.
• It acts as a mechanism for students to recognize and take responsibility for their own biases and experiences.
• It ensures confidentiality rules will be respected.

• Two qualities critical to one’s pursuit of cultural competence are sustained commitment and ________.
• selflessness
• self-honesty
• aggressiveness
• detachment

• Which of the following processes defined by Fisher and the APA implies that helpers must be knowledgeable about

cultural differences and how they affect the expression and solution of ethical problems?

• Multicultural ethical commitment
• Multicultural ethical awareness
• Goodness of fit ethics
• Multicultural ethical decision-making

• Unlike earlier U.S. immigration patterns, approximately one-third of all immigrants are from ________.
• Eastern Europe
• Western Europe
• Central and South America
• Africa

• Consider the continuum of cultural competence in agencies developed by Cross et al. What level of cultural

competence would be assigned to an agency that unintentionally promotes racial bias, discriminates in hiring, and holds lower expectations for clients of color?

• Cultural destructiveness
• Cultural incapacity
• Cultural blindness
• Cultural pre-competence

• Under which of the following stages of the cultural competence continuum do most agencies fall?
• Cultural blindness
• Basic cultural competence
• Cultural pre-competence
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