Indicate the answer choice that best completes the statement or answers the question.

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Indicate the answer choice that best completes the statement or answers the question.

• The HMO managed-care model is distinguished from the traditional fee-for-service model by:
• combining delivery and financing into one system.
• allowing the consumer to negotiate the fee for each service.
• organizing care based on the efficiency of the providers.
• billing the consumer separately for each service provided.

2. The process of deinstitutionalization affected case management by:

• giving the client access to his or her assessment results.
• providing large numbers of individuals with community-based treatment.
• increasing the federal government’s involvement in service delivery.
• establishing a partnership between the client and the case manager.

• “The process of determining future service delivery in an organized way” describes which phase of case management?
• Planning
• Evaluation
• Assessment
• Implementation

4. The basic concept of managed care as developed in the 1930s was to:

• combat the rising cost and decreasing quality of health care.
• guarantee a defined set of services for a negotiated fee.
• increase the self-sufficiency of families who received federal aid.
• recognize the multiplicity of human needs and coordinate care.

• In case management, service should be comprehensive and uninterrupted. This reflects the principle of:
• continuity of care.
• equal access to services/advocacy.
• client empowerment.
• quality of care.

• Many helpers in human services agencies object to the term case management because:
• they believe they do more than just manage cases.

II. they think case management only occurs during the implementation phase.III. they think the term may cause resentment in clients.IV. they don’t like thinking of their clients as cases.

• I, II and IV
• II, III and IV
• I and IV
• I, II, III, and IV

• Gathering information, assessing needs, and determining treatment strategies are all parts of the method of helping

individuals called:

• coordinated care.

(Generalist Case Management A Method of Human Service Delivery, 5e Marianne Woodside, Tricia McClam) (Test Bank, Answer at the end of each Chapter) 1 / 4

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• social casework.
• eligibility determination.
• treatment services.

• The term service coordination was first used to describe the process of case management during which decade?
• 1980s
• 1970s
• 2000s
• 1990s

9. When service delivery begins, the case manager’s tasks are:

• identifying who will provide services, and when services will be provided.
• assessing the process, outcomes, and quality of the process.
• providing services or monitoring service delivery.
• determining eligibility for services or making referrals.

• Advantages of managed care include which of the following?
• Resources are spent according to priorities

II. Access to services is limited III. Providers must justify services provided IV. Efficiency of service delivery has improved

• I, II and IV
• I, III and IV
• II, III and IV
• I, II, III, and IV

11. One area of focus in the IDEA amendments (1997) was:

• recognizing the need to coordinate care.
• preparing students to live independently.
• treating the client as a customer.
• assessing client satisfaction in aftercare.

12. The process of case management includes:

• assessment, planning, and implementation.
• assessment, referral, and evaluation.
• planning, referral, and evaluation.
• referral, implementations, and evaluation.

• Meeting the multiple needs of individuals and coordinating communications between families and agencies were two

functions of:

• Henry Street Settlement House.
• Home Service Corps.
• Hull House.
• the Massachusetts School.

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14. The Older Americans Act of 1965 advanced case management by:

• promoting customer involvement in decision-making.
• encouraging vocational education and self-sufficiency.
• recognizing the need to coordinate care among agencies.
• allowing clients to evaluate the helping process.

• Which of the following acts focused on consumer involvement, client satisfaction, and adequacy of services?
• Rehabilitation Act of 1973
• Children with Disabilities, Education for all Handicapped Children Act of 1975
• Older Americans Act of 1965
• Family Support Act of 1988

• The case manager should monitor the delivery of services during which phase?
• Planning
• Implementation
• Referral
• Evaluation

• The current emphasis on continuity of care can be traced back to the provision of aftercare, which was an important

service provided by which of the following?

• The Hull House
• The Massachusetts School
• The Red Cross
• The Henry Street Settlement House

18. “Client empowerment” means:

• everyone in need of assistance has the same opportunity to approach, apply for, and use case management

services.

• services are provided to the client uninterrupted from the first phone call to termination and often beyond.
• plans are designed so that each service enhances and supports other efforts.
• clients are respected as individuals by building on their strengths and placing them in partnership roles.

• The process of representing the interests of the client and teaching the client how to represent his or her own interests

is called:

• self-determination.
• referring.
• integration.
• advocacy.

• Case management service delivery is different today when compared to case management in the 1970s and 1980s

because:

• agencies are limiting the services they provide.

II. client participation is kept to a minimum.III. evaluation of services occurs after termination.IV. case managers need more skills to meet client needs. 3 / 4

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• I, II and III
• III and IV
• I and IV
• I, III and IV

• One way growth of the managed-care industry has impacted the responsibilities of case managers is by:
• requiring them to assess clients and determine treatment.
• encouraging them to involve clients in decision-making.
• allowing them to provide social services to people in need.
• giving them the responsibility of authorizing or denying services.

22. Client participation in the case management process is important during:

• the evaluation of services.
• all of the phases of case management.
• the implementation of the service plan.
• the initial contact with the case manager.

• The initial contact between a case manager and an individual who is seeking services is a time when:
• the case manager begins to develop a plan of service for the individual.
• the case manager makes arrangements for services needed by the individual.
• the case manager gathers basic information and gets to know the individual to establish eligibility and evaluate

need for services.

• the case manager provides a therapeutic intervention to meet the needs of the individual.

24. “Integration of services” means:

• everyone in need of assistance has the same opportunity to approach, apply for, and use case management

services.

• services are provided to the client uninterrupted from the first phone call to termination and often beyond.
• plans are designed so that each service enhances and supports other efforts.
• clients are respected as individuals by building on their strengths and placing them in partnership roles.

• The guiding principles of case management include which of the following?
• Integration of services

II. Cost containment III. Equal access and advocacy IV. Client empowerment

• I, II and IV
• I, III and IV
• II and III
• III and IV

26. Documentation is an important part of:

• consultations.
• case review.
• crisis intervention.
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