Indicate the answer choice that best completes the statement or answers the question.

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Chapter 01: Establishing a Framework for Business Communication

Powered by Cognero Page 1 Indicate the answer choice that best completes the statement or answers the question.

1.In ideal situations, the goal of communication is to _____.

• reach mutual understanding
• better prospects of self-advancement
• provide valuable feedback
• commend others

2.In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of _____.

• synergies
• interferences
• chronemics
• connotations

3.When communicating important messages to audiences less familiar to us, it is especially important to _____.

• assume that understanding has taken place to avoid offending the receiver
• ask someone more familiar with that audience to deliver the message instead
• check with the receiver to see if understanding has taken place
• rely on what we know about other types of audiences we frequently communicate with

4.The _____ communication network is a channel typified by the organizational chart, which is created by management to define individual and group relationships and to specify lines of responsibility.

• decentralized
• formal
• grapevine
• informal

5.Which of the following is true of the informal communication network?

• It tends to follow a slower process than formal communication.
• It continuously develops as people interact to accommodate their social and psychological needs.
• It is dictated by the managerial, technical, cultural, and structural environment of an organization.
• It remains static and parallels the established organizational chart.

6.Which of the following is true of organizational communication?

• Unless you are in a high-level role, your communication will not likely have an effect on the organization's

success as a whole.

• Informal channels are not an important part of the organizational communication process.
• Regardless of your role, your ability to communicate effectively impacts both the organization and your

personal success within it.

• All organizational communication flows are planned and structured.

7.Which of the following is true of grapevine communication?

• It has a reputation for being speedy but inaccurate.
• It carries formal as well as informal messages within an organization.

BCOM (Business Communication) 11e Carol Lehman, Debbie DuFrene, Robyn Walker (Test Bank All Chapters, 100% Original Verified, A+ Grade) 1 / 4

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Chapter 01: Establishing a Framework for Business Communication

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• It passes a message through a linear channel.
• It has a single, consistent source.

• Aryana looks forward to her biannual performance meeting with her manager because it helps her learn about the

quality of her job performance. This type of meeting is an example of _____ communication.

• downward
• upward
• horizontal
• disciplinary

• Rodrigo, an employee at Analysts Inc., hears about a change in the company's leave policy from one of his coworkers

and shares this information with another coworker, Janelle. Janelle, in turn, passes on the information to her teammates.However, this information has not been officially confirmed. In this scenario, the information has been exchanged through

_____.

• kinesic communication
• upward communication
• downward communication
• grapevine communication

• _____ communication flows from supervisors to employees or from policy makers to operating personnel.
• Upward
• Horizontal
• Downward
• Reverse

• Which of the following is true of downward communication?
• The process of creating and submitting progress reports to managers is an example of downward

communication.

• Recording a project's results and accomplishments involves downward communication.
• Orientation to a company's rules and practices is an element of downward communication.
• Problem solving and clarifications in organizations involve downward communication.

• Chantelle, the manager of the claims department in an insurance company, meets with her team to explain the new

claim form the company will be using moving forward. This scenario is an example of _____.

• upward communication
• downward communication
• horizontal communication
• written communication

• _____ communication is the primary means of achieving coordination in a functional organizational structure.
• Downward
• Upward
• Horizontal or lateral
• Managerial

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• Which of the following statements is true of upward communication?
• It usually flows from supervisors to employees and from policy makers to operating personnel.
• It involves teaching people how to perform their specific tasks.
• It involves employees getting frequent feedback from managers.
• It frequently involves risk to an employee and is dependent on the employee’s trust in the supervisor.

• One of the major shortcomings of organizational charts is that they do not recognize the role of _____ when they

depict authority relationships by placing one box higher than another and define role functions by placing titles in those boxes.

• horizontal communication
• upward communication
• downward communication
• external communication

• In the context of levels of communication, internal messages _____.
• are communicated through media advertisements
• lack a defined purpose or strategy
• are intended for recipients within an organization
• are informal and unstructured

• Alix, a manager at Cerium Corp., is required to provide individual performance feedback to their direct reports. In this

scenario, the communication between Brandon and his direct reports is at a(n) _____ level.

• intrapersonal
• interpersonal
• public
• organizational

• Which of the following represents communication at a group level?
• A manager addressing their project team in a meeting.
• An employee discussing a new technology with a coworker.
• A company publishing its annual report on the company website.
• An organization advertising its products in magazines.

• A supervisor at a manufacturing plant is told to dump the chemicals used in the refining process into a local river

rather than disposing them properly according to safety regulations. The CEO of the company insists that the chemicals are not harmful to the environment. The supervisor knows that dumping is illegal, but they will lose their job if they report the issue to authorities at the Environmental Protection Agency. In the context of causes of unethical corporate behavior, this scenario illustrates the supervisor's _____.

• obsession with personal advancement
• expectation of not getting caught
• dilemma whether the act is wrong or not
• unwillingness to take a stand for what is right

• ServProf Inc. is a financial consulting firm currently recruiting new employees. One of its policies states that an

employee must work in the company for a minimum of one year and sign a contract confirming the acceptance of this policy. Employees who accept the job offer agree to this, and it does not adversely affect them. However, it is against the 3 / 4

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law for companies to enact such a policy. In this scenario, ServProf Inc. has engaged in _____ behavior.

• illegal and unethical
• illegal yet ethical
• legal yet unethical
• legal and ethical

• Which of the following is true of stereotypes?
• They weaken preconceived notions about a person based on their ethnicity.
• They facilitate judging a person based on their performance.
• They influence the way a person interacts with members of another group.
• They make a person hold a superior view of their culture and cultural practices.

• One of the guiding policies of Windsor Corp. is to provide opportunities to their employees based solely on the skills

required for a job. The company's human resources policy holds that a coworker must not be judged based on their ethnicity. Which of the following would go against this policy?

• Chinese employees in the company, though ethnocentric, are friendly toward coworkers of all cultures.
• The company hires only Japanese employees for technical jobs as they are stereotyped as being better at such

tasks.

• The employees of the company are not prejudiced against their colleagues based on their ethnicity.
• The top management of the company promotes employees based only on their relevant qualifications for a

position.

• Cultural _____ requires that organizations have a defined set of values and principles and demonstrate behaviors,

attitudes, policies, and structures that enable them to work effectively across cultures.

• competence
• imperialism
• assimilation
• appropriation

• Which of the following statements is true of telecommuting?
• It involves regular face-to-face meetings.
• It only aids communication that takes place within an organization.
• It is ineffective for communication in geographically dispersed locations.
• It reduces travel time and increases work flexibility.

• Seamus consults with his co-worker Anna because he knows that she has a different perspective than his on how to

best accomplish the launch of the company's new marketing plan because of their age difference. This shows that Seamus

_____.

• has high industry knowledge
• values diversity
• has low institutional knowledge
• has low cultural competence

• A key element of team success lies in creating situations in which the whole is greater than the sum of its parts. This

concept is known as _____.

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