Instructors Manual - For Supervision of Police Personnel Tenth Edition

Instructor’s Manual For Supervision of Police Personnel Tenth Edition Nathan F. Iannone Marvin D. Iannone Jeff Bernstein Robert Dowd 1 / 4

iii Copyright © 2024 Pearson Education, Inc.Contents Suggestions for Use of Instructor’s Manual .................................................................................................................iv Introduction: Orientation to Supervision ....................................................................................................................... v Chapter 1 ....................................................................................................................................................................... 1 The Supervisor’s Role ................................................................................................................................................... 1 Chapter 2 ....................................................................................................................................................................... 5 The Supervisor’s Function in Organization, Administration, and Management ........................................................... 5 Chapter 3 ..................................................................................................................................................................... 11 Leadership, Supervision, and Command Presence ...................................................................................................... 11 Chapter 4 ..................................................................................................................................................................... 19 The Training Function ................................................................................................................................................. 19 Chapter 5 ..................................................................................................................................................................... 29 Interpersonal Communications .................................................................................................................................... 29 Chapter 6 ..................................................................................................................................................................... 38 Principles of Employee Interviewing .......................................................................................................................... 38 Chapter 7 ..................................................................................................................................................................... 43 Some Psychological Aspects of Supervision ............................................................................................................... 43 Chapter 8 ..................................................................................................................................................................... 47 Special Problems in Counseling and Remediation ...................................................................................................... 47 Chapter 9 ..................................................................................................................................................................... 52 Employee Dissatisfaction and Grievances ................................................................................................................... 52 Chapter 10 ................................................................................................................................................................... 56 Discipline: Principles, Policies, and Practices ............................................................................................................. 56 Chapter 11 ................................................................................................................................................................... 62 Personnel Complaint Investigation Procedures and Techniques ................................................................................. 62 Chapter 12 ................................................................................................................................................................... 67 Personnel Evaluation Systems and Performance Rating Standards ............................................................................. 67 Chapter 13 ................................................................................................................................................................... 78 Tactical Deployment of Field Forces ........................................................................................................................... 78 Chapter 14 ................................................................................................................................................................... 87 Legal Knowledge Every Supervisor and Manager Should Have................................................................................. 87 Chapter 15 ................................................................................................................................................................... 94 Other Important Supervisory and Management Topics ............................................................................................... 94 2 / 4

1 Copyright © 2024 Pearson Education, Inc.Chapter 1 The Supervisor’s Role

CHAPTER OVERVIEW

Line supervisors have the most important supervisory role in the police department. They are the greatest influence on organizational productivity, as well as worker performance and morale. The position requires human relations skills, technical and organizational knowledge, and managerial expertise.

CHAPTER OBJECTIVES

1.To become acquainted with the supervisor’s role 2.To gain an understanding of the basic responsibilities of the supervisor 3.To become familiar with the supervisor’s objectives

LECTURE OUTLINE

Supervisory Position Technical and Supervisory Competence Organizational Knowledge Basic Supervisory Responsibilities Transition from Officer to Supervisor Summary Review Questions Exercises

ADDITIONAL CLASS ACTIVITIES

Activity 1: The pivotal organizational role of the Sergeant

Materials Needed: 1.Chalkboard/Whiteboard/Flip charts as desired

2.Chalk or erasable markers 3.Other visual aids as desired

Assignment: 1.Read the next chapter

2.Be prepared to discuss Exercises and Questions at the end of the chapter 3.Assign selected Activity(s) for this chapter or for the next chapter as appropriate

Review: 1.Key points of the preceding chapter

2.Discuss any Assignments from the preceding chapter 3 / 4

2 Copyright © 2024 Pearson Education, Inc.

Introduction: 1. Point out how supervisors exercise such strong influence over

their subordinates.

• Have students give examples of how poor supervisory practices

affect productivity, performance, and morale.

Presentation: 1. Distinguish supervision from management.

• List supervisory skill areas on a visual aid. Discuss how each is

used.

• Discuss the supervisor’s need for technical knowledge, and how

much of that knowledge the supervisor needs in order to be effective.

• Discuss the importance of communication.
• Discuss Basic Supervisory Responsibilities.

Review: Key points

Application: Discuss Exercises at the end of the chapter as time permits

Test: Have students answer questions at the end of the chapter, time

permitting

ADDITIONAL ASSIGNMENTS

Assignment #1: Some Organizational Basics

• Prepare a Table of Organization of your Department or simulate one.
• Show the various levels of hierarchy.
• Identify lines of authority.
• Identify staff positions.

5. Show the span of control of:

• The Chief Executive
• A Division Commander
• A typical Lieutenant
• A Patrol Sergeant

Assignment #2: Some Basic Supervisory Responsibilities

Research three different police agencies: a municipal Police Department, a County Sheriff’s Department, and any third, different type of agency you choose. For each agency, list examples of

each basic supervisory responsibility:

• Planner • Personnel Officer • Trainer

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