Introducon to Informaon

Introduc�on to Informa�on Systems 10e Kelly Rainer, Brad Prince (Instructor Manual All Chapters, 100% Original Verified, A+ Grade) (All Chapters/Supplement files download link at the end of this file.) 1 / 4

Introduction to Information Systems, 10 th Edition Instructor’s Manual

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Chapter 1 – Introduction to Information Systems Chapter Outline 1.1 Why Should I Study Information Systems?

1.2 Overview of Computer-Based Information Systems 1.3 How Does IT Impact Organizations?

1.4 Importance of Information Systems to Society Learning Objectives 1.Identify the reasons why being an informed user of information systems is important in today’s world.

2.Describe the various types of computer-based information systems in an organization.

3.Discuss ways in which information technology can affect managers and nonmanagerial workers.

4.Identify positive and negative societal effects of the increased use of information technology.Teaching Tips and Strategies Today’s students use technology in ways that were not even dreamed of just a decade ago. Because these students have grown up surrounded by and using technology, information technology is an integral part of their lives. Unfortunately, many students seldom think about the whys and wherefores behind the technology they use every day.I have found they often fail to recognize, understand, or even see how information technology impacts them, their lives, and their careers. It is important to let them know what is in it for them, even if they are not majoring in information systems. The textbook authors do a good job of this by including a “What’s In IT for Me?” section at the start of each chapter.Throughout this course, it is important for us to encourage our students to step back and observe the bigger picture of what comprises the fundamentals of management information systems. Unfortunately, you will find some students who will think this class is boring or even complain they already “know it all.” Point out that they should look at the “What’s In IT for Me?” section of the chapters. This should be done early in the course. As part of your introductions on the first day of class, you might consider asking students what their major is. Knowing each student’s major and possible career goals will help you tailor examples, classroom assignments and discussion to the interests of the students.Explaining how MIS has affected businesses as well as workers helps to get students interested in this class. It also helps when they are told stories of how computers have evolved and how MIS and decision support systems (discussed in a later chapter) have made management decision-making easier and more reliable.To support your class discussions and examples through the course, I try to bring in examples from the local area. Most communities around college and university campuses have businesses or government agencies that operate data centers. Many times, students are unaware that they are there. In most cases, the local Chamber of Commerce or, if your school has one, a group of local business leaders who periodically meet with your dean might help you find these sites.

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You might also consider supporting your class discussions on the importance of computer technology with examples of how companies have moved to e-mail to save money over using snail mail (postal service). Students can be introduced to the concept that IT must be paired with business processes to harness IT’s potential.IT is important to business leaders all over the world. There are salary statistics for all majors. You can get this information from USA Today’s website at www.usatoday.com, Payscale.com (www.payscale.com), or Salary.com (www.salary.com). Historically, there are usually a few IT-related jobs in the top 10 highest-paying jobs for college grades. This usually gets some students’ attention, especially if they realize that if they are more technologically savvy they will tend to make more money.Finally, have your students look at local help-wanted ads to see how many job postings for what might be considered non-technical jobs require some IT knowledge.Blackboard/CMS Suggestions Most colleges and universities have design requirements on the structure of online courses and what should be included in the campus’s course management system, whether the class is online or as a supplement to an in-person lecture-based class. So what I am including in this section for this and the rest of the chapter Instructor Manuals is based on what I have learned from nearly twenty years teaching this class, and almost fifteen years teaching it online.I usually start the term with an online discussion question asking the students about their majors, what they think their technical knowledge is (this can sometimes be surprising because they usually overestimate what they really know), and if they have any fears about technology. For this exercise, I usually do not permit others in the class to comment on another student’s response. I use this mainly to gauge the knowledge and background of the class.I always record a short video for each chapter for my online classes. I have found that if I record a complete lecture, most students do not watch it. So I do a ten- to fifteen-minute chapter overview video.If you are teaching an online class or are looking for a short video for a lecture class, I can usually find topic-relevant videos on YouTube. Sometimes they are product demos or sales videos, but they still usually present relevant information or concepts.

Opening Case: Pink Sauce Storm on TikTok

1.Identify and discuss three ways in which social media helped Chef Pii achieve rapid success.

ANSWER:

Chef Pii used YouTube to post several videos of mukangs and weight-loss vlogs and add commentary/analysis and then used TikTok to promote a new product, Pink Sauce. Her following went from 1,000 to 80,000 and received 3 million likes.

Level: Easy

Section/Learning Objective: Section 1.1/Learning Objective 1

Bloom’s Category: Comprehension

AACSB Category: Technology

2.Identify and discuss three ways in which social media created challenges for Chef Pii.

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ANSWER:

The challenges that Chef Pii faced included public backlash that quickly spread as widespread

criticism about:

1) Safety concerns over the sauce’s “secret” ingredients, packaging, and distribution.2) Customers used TikTok to voice complaints regarding high prices and two-week shipping times, along with reports of leaky packages and spoiled products.3) Some customers called out Chef Pii for potentially violating food distribution laws.

Level: Medium

Section/Learning Objective: Section 1.1/Learning Objective 1

Bloom’s Category: Application

AACSB Category: Technology

• How does the success of Pink Sauce challenge assumptions about successfully creating a

successful business?

ANSWER:

Despite the lack of regulatory compliance rules and criticism, Pink Sauce was successful. Millions of people had heard about Pink Sauce. The product had been featured on multiple media outlets and had had been highlighted on Facebook, Twitter, Instagram, and LinkedIn. As a result of this widespread publicity, Chef Pii’s product was “discovered” and pursued by a commercial operation.

Level: Medium

Section/Learning Objective: Section 1.1/Learning Objective 1

Bloom’s Category: Analysis

AACSB Category: Technology

IT’s About Business 1.1 Informed Users Are an Important Part of Security

• How did a hacker gain access to Uber’s systems?

ANSWER:

A hacker socially engineered an Uber employee after discovering the employee’s WhatsApp number.The intruder tricked the employee into logging in to a fake Uber site that captured the driver’s username and password, thus giving the hacker access to the genuine Uber site. However, simply obtaining the password was not sufficient. Uber also employs multifactor authentication, or MFA.The hacker repeated the credentials into the site, repeatedly prompting the driver to approve the MFA.Finally, the employee, confused or tired, approved the login. With that, the attacker was inside. Once inside Uber’s system, the intruder uncovered administrative credentials that gave access to some of Uber’s network resources. Uber quickly shut down parts of its internal systems while it investigated the extent of the breach..

Level: Easy

Section/Learning Objective: Section 1.1/Learning Objective 1

Bloom’s Category: Comprehension

AACSB Category: Technology

• Define and discuss social engineering.

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