Isa N. Engleberg - iv Contents 1 Human Communication 1 1.1 Mult...

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Copyright © 2015, 2013, 2011 Pearson Education, Inc. All rights reserved.iv Contents

• Human Communication 1

1.1 Multiple Choice 1 1.2 True/False 13 1.3 Essay 18

• Understanding Your Self 21

2.1 Multiple Choice 21 2.2 True/False 31 2.3 Essay 37

• Adapting to Others 41

3.1 Multiple Choice 41 3.2 True/False 49 3.3 Essay 55

• Listening 59

4.1 Multiple Choice 59 4.2 True/False 68 4.3 Essay 75

• Verbal Communication 79

5.1 Multiple Choice 79 5.2 True/False 87 5.3 Essay 94

• Nonverbal Communication 99

6.1 Multiple Choice 99 6.2 True/False 109 6.3 Essay 116

• Understanding Interpersonal Relationships 121

7.1 Multiple Choice 121 7.2 True/False 132 7.3 Essay 140

• Improving Interpersonal Communication 145

8.1 Multiple Choice 145 8.2 True/False 153 8.3 Essay 160

• Professional Relationships 165

9.1 Multiple Choice 165 9.2 True/False 172 9.3 Essay 178

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Copyright © 2015, 2013, 2011 Pearson Education, Inc. All rights reserved.v 10 Working in Groups 181 10.1 Multiple Choice 181 10.2 True/False 193 10.3 Essay 202

11 Group Decision Making and Problem Solving 207 11.1 Multiple Choice 207 11.2 True/False 218 11.3 Essay 226

12 Planning Your Presentation 231 12.1 Multiple Choice 231 12.2 True/False 240 12.3 Essay 247

13 Content and Organization 251 13.1 Multiple Choice 251 13.2 True/False 264 13.3 Essay 272

14 Language and Delivery 277 14.1 Multiple Choice 277 14.2 True/False 289 14.3 Essay 299

15 Speaking to Inform 305 15.1 Multiple Choice 305 15.2 True/False 314 15.3 Essay 322

16 Speaking to Persuade 327 16.1 Multiple Choice 327 16.2 True/False 338 16.3 Essay 347 3 / 4

Copyright © 2015, 2013, 2011 Pearson Education, Inc. All rights reserved.1 1 Human Communication

1.1 MULTIPLE CHOICE

1.1-1. The National Communication Association defines communication as the process of using verbal and nonverbal messages to generate meaning within and across various contexts, cultures, and channels. Which term in this definition refers to where and when you communicate?

• messages
• meaning
• context
• cultures
• channels

Answer: c

Skill Level: Understand

Difficulty: 2. Moderate

Page Ref: 2

LO: 1.1

Topic: Communication in Your Life

1.1-2. When asked by the National Association of Colleges and Employers (NACE) about what skills they seek in the college graduates they hire, employers rated which skill as the most important?

• oral communication skills
• written communication skills
• listening skills
• computer skills
• proficiency in your field of study

Answer: a

Skill Level: Factual

Difficulty: 1. Easy

Page Ref: 2

LO: 1.1

Topic: Communication in Your Life

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