ISQS 3344 FLAMM EXAM 2 ACTUAL QUESTIONS

ISQS 3344 FLAMM EXAM 2 (ACTUAL / ) QUESTIONS

AND VERIFIED ANSWERS

internal tasks - ---Answers----simplify -eliminate -shorten steps involved with location -clamping -adjustments

-EX: put squares on floor where pallet should go

improving quality(reducing variability) - ---Answers---- quality of source -total quality management

quality of source - ---Answers----whoever is operating the product is currently responsible for the quality of the product before (self check and better quality ) -"if its not perfect make it better"

total quality management - ---Answers----"jidoka" :authority

to stop the line

STORY: Costume plant: total quality management - --- Answers----flamm worked at a costume plant , stopped the 1 / 3

line on machine that wasn't working to fix the problem immediately. fixed it form continuing to make bad quality, took employee ownership of the problem before it happened -anyone in authority should have the power to make decisions -dont just yell at someone to begin with, find the problem first

reduce cost - ---Answers---hybrid layouts: use group

technology (unorganized parts now organized by families -reduces WIP

-u shaped assembly line: most efficient, balances

respect for workers - ---Answers----employees role -management rolee

employee role - ---Answers----everyone is responsible for quality -genuine and meaningful respect for associates

-decisions are made from the bottom up: EX- asking an

operator instead of a CEO because operator has more experience

management role - ---Answers----facilitate idea of "mutual trust" -serve as coaches and facilitators -responsable for developing workers 2 / 3

-not just to manage but to create an environment that people can be successful

workforce- Traditional - ---Answers----competitive attitude, creates tension between teams

STORY: flamm had a manager who intentionally tried to create

conflict between employees and supervisors because it created energy to get work done -status symbols and privileges

STORY: flamm painted over reserved parking spots sign to

make everyone feel equal

workforce- JIT - ---Answers----skilled flexible workers who can uncover and solve problems -loos of teamwork and cooperation

one piece flow - ---Answers----idea behind JIT -quicker, less WIP -cell, team, or hybrid layout -each operator is his/her own quality controller

Suppliers: Traditional - ---Answers----multiple sourcing: constantly seeing lowest price

-EX: why cost cutting doesn't always work

*took 10 people to constantly change the parts ford was wanting to change because they were constantly changing suppliers, resulting in a lot of hidden overhead

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