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MAN 320F EXAM 1 AROIAN ACTUAL / QUESTIONS
WITH ANSWERS
motivation factors - ----Answers-----Intrinsic and related to satisfaction -Promotions -Personal growth -Recognition -Responsibility -Achievement
- Satisfaction and Dissatisfaction are not opposite ends of the
same thing!
Job Characteristics Model of Motivation - ----Answers---- skill variety task identity task significance autonomy feedback
-These impact three critical factors --Meaningfulness of work --Responsibility for outcomes --Participation in the actual results 1 / 3
skill variety - ----Answers----using a variety of different skills on the job
task identity - ----Answers----completion of a whole (from beginning to end)
task significance - ----Answers----substantial impact on the lives or work of others
autonomy - ----Answers----freedom and discretion in determining how work gets done
feedback - ----Answers----obtaining direct and clear info about effectiveness and performance
Douglass McGregor - ----Answers-----Sloan School of Mft -Theory X and Theory Y -No hard evidence confirms that either X or Y are universally true -"Structure drives behavior"
JCM - ----Answers-----Skill Variety -Task Identity -Task Significance -Autonomy 2 / 3
-Feedback -JCM predicts that motivation, performance and job satisfaction will be positively affected
equity theory - ----Answers----employees weigh what they put into a job against what they get out. they compare their input/output ratio with similar co-workers. if they perceive their ration to be equal, a state of equity exists
equity theory in business - ----Answers----employees expect a fair return for what they put into their jobs.
theory Z - ----Answers-----"Japanese Management" style -Increasing employee loyalty -Holistic approach to employee motivation -Promote stable employment, high productivity
employee recognition programs - ----Answers----- Recognition is powerful -Recognition leads to repetition -Linking rewards to performance -Criticism -- susceptible to manipulation
Bottom Line! - ----Answers-----Fulfilling a need!-Minimize plan and maximize pleasure
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