MAN 320F EXAM 3 ACTUAL AROIAN TEST

MAN 320F EXAM 3 (ACTUAL / ) AROIAN TEST

QUESTIONS WITH VERIFIED CORRECT ANSWERS

Dave Armstrong three options - ---Answers_----Job A: risky

but higher reward & more fun

Job B: safer, may only last a few years, not as fun, make good

connections

Job C: less salary than before grad school, wife issue

Mount Everest Case Study we: - ---Answers_-----examined

how teams make high-stake decisions in stressful situations -examine a catastrophic failure in detail -examine two leaders in action during a crisis

There is not a SINGLE root cause but instead a couple of reasons why - - ---Answers_----why the catastrophic failure and deaths occurred on the mountain top of mt. everest (the poor decisions of the guides/weather/etc. led to their dismay)

Personal qualities it takes to reach the top of everest - --- Answers_-----persistance -flexibility -self discipline -money -synergy -physical/mental strength 1 / 4

If we had to grade Hall and Fischer what would we grade them? - ---Answers_----As climbers we would have to give them a good grade seeing that they were some of the most experienced climbers of their generation but as leaders we would have to grade them poorly seeing that they made poor decisions as leaders which cost them their lives as well as the lives of their clients

If someone is a great worker that doesnt always mean that they - ---Answers_----will be a great leader

there were 3 levels of failure that occured in the 1996 everest tragedy. What are they? - ---Answers_-----individual level

• Group Level

-organizational level

How does overconfidence bias fall into the mount Everest scenario? - ---Answers_-----hall and fischer were very accomplished climbers and they had every reason to believe they could overcome any obstacle -hall, in particular, had a tremendous record of successful ascents to the top of Everest -Hall had reached the summit 4 times and guided 39 clients to the top

Overconfidence with regard to Hall and Fischer's judgements led them to believe - - ---Answers_-----Hall wasnt 2 / 4

concerned with himself but instead concerned he was going to have to save another team's ass -fishcer was so confident that he "knew" he was coming back because he would make all the right decisions on the mountain

What is the Sunk Cost Effect - ---Answers_----tendency for people to escalate commitment to a course of action in which they have made a substantial prior investment of time, money, and/or other resources

Hall was very adament about his 2 o'clock rule which basically meant that if you couldn't summit by 2 pm then you had to turn around and descend. This was ignored in 1996. Why? - --- Answers_----Climbers could not ignore substantial prior

investments the had made such as:

-the cost of joining the expedition ($70,000) -the time spent training and preparing -the investment in equipment -the time spent on the mountain itself

Team Effectiveness but NOT on Everest: - ---Answers_----A)

team members demonstrate a high level of trust and mutual respect for one another

• team members do not believe that the group will rebuke,

marginalize, or penalize individuals for speaking up or challenging prevailing opinions 3 / 4

Team Psychological Safety - ---Answers_-----its ok to ask for help, admit an error, or express a different point of view -risk of looking ignorant, risk of looking incompetent, risk of being seen as intrusive, risk of being seen as negative -psychological safety is a function of interpersonal trust and mutual respect -people feel safe and tend to be more vulnerable with someone they are close to. They would feel less judgement and know that that person meant well

Conditions that affected safety on Everest - ---Answers_----- lack of candid discussion among team members -Fischer's deteriorating health -Hall's turnaround rule -each of these conditions impaired-decision making effectiveness

Complex systems are made up of - ---Answers_----complex interactions and tight coupling

Complex interactions are - ---Answers_----different elements of a system come together in a different way or unexpected way then they thought they would

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