Management Skills - Chapter 1: Your Manager Strengths and Weaknesse...

Building Management Skills An Action-First Approach 1e Richard Daft, Dorothy Marcic

(Solutions Manual All Chapter)

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Chapter 1: Your Manager Strengths and Weaknesses

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Chapter 1 Your Manager Strengths and Weaknesses

Instructor Manual Chapter Outline

• Manager Challenge

Video Incident: Bakery Rivalry

• Discover Yourself

Questionnaire 1 Questionnaire 2 Questionnaire 3 GO ONLINE to find additional questionnaires

• Discover Knowledge

Discover Your Strengths Leading Words Ten strengths Related to Manager Performance

• Steps to…

Interpret your Score: Manager Strengths

What about Personal Weak points or Limitations What’s Your Problem?Six Killer Constraints

Interpret Your Score: Manager Weaknesses

Using Emotional Intelligence to Avoid the Killer Constraints

Interpret Your Score: Emotional Intelligence

Need to Know

• Action Learning

Deliberate Practice Exercises In-Class Team Exercises Field Team Exercise

• Test Your Mettle

Role Play Simulations Video Application Case Incidents

• Personal Skills Log
• References

Teaching Notes Manager Challenge Video Incident Part 1

• If you were Jane, how would you have handled the meeting? 2 / 4

Chapter 1: Your Manager Strengths and Weaknesses

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Jane should have prepared an agenda, distributed copies of the agenda in advance, and finished discussing all the items on the agenda. She should have taken control of the meeting and not allowed Carlos and Carrie to dominate and disrupt. She should have used time management skills and prioritized agenda items.

• What do you see as each person’s strengths and weaknesses based on the above

information?

Jane’s strengths include humor, self-restraint, open-mindedness, and social intelligence while her weaknesses include time management, ability to organize, lack of self-confidence, failure to clarify direction, inability to motivate others, and inability to develop cooperation. Carrie’s strengths include self-confidence, initiative, a goal-directed mindset, while her weaknesses include lack of emotional control and lack of social intelligence. Jason’s strengths include self-confidence, focus, a goal-directed mindset and his weaknesses include lack of self-restraint, lack of emotional control, and lack of social intelligence. Heather’s strengths include emotional control, kindness, modesty, and social intelligence, but her weaknesses include lack of focus, lack of self-confidence, and lack of bravery. Carlos’s strengths include persistence, bravery, and authenticity while his weaknesses include lack of teamwork, lack of self-regulation, and lack of social intelligence.

Chapter 1 Part 2 Follow-up Video (see the DVD)

Suggested Use: The Six Killer Constraints (Exhibit 1.4)

• How did Jane handle the meeting after receiving management training?

She used leadership and time management skills more effectively instead of exhibiting the killer constraint of “Being a marshmallow.” She kept the meeting on track according to the agenda, did not allow interruptions and comments to sabotage the meeting, and encouraged cohesiveness and teamwork.

• Do you think she showed increased management skills since the previous video

case in this chapter? Explain.

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Chapter 1: Your Manager Strengths and Weaknesses

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Jane has shown improvement in the ability to organize by setting the ground rules for the meeting and leading the team with firmness. Jane did not allow talking unless it was talking to everyone. Jane used kindness and avoided the killer constraint of “Running Roughshod Over Others.”

• What else does Jane need to learn in order to deal more effectively in the future with

the management team ?

Answers will vary. Jane needs to use humor more effectively. She makes little jokes that are perceived by the team as being stupid rather than funny. As a result of her jokes, her team does not respect her as an authority figure and discounts what she has to say as a manager.

Discover Yourself Students taking these questionnaires on paper will find guides to interpreting their self-tabulated scores Daft/Marcic Assessment Library, an online, interactive library containing all of these self-assessments, as well as comparative data that is updated as more students complete the self-assessments. Instructors will find additional self-assessment questionnaires to use as handouts under Free Online Resources in the Management CourseMate product.

Tips for Using the Self-Assessment Questionnaires One way to use the questionnaires in class is to have students complete one or more questionnaires before class and bring their results to class. Consider having the students discuss their results in small groups. Then you could collect some data on the scores to show the distribution of scores by having students raise their hands or write their scores on a piece of paper and turn them in. Then you can write this distribution on the board. The small group discussions and the distribution on the board should allow the students to understand how their scores compared to others in the class. (Only those students using the online Self-Assessment Library will have access to the continuously updated comparative data.) You may want to have a class discussion about how the students feel about their assessment scores. Students also like to hear your thoughts about the meaning and value of the concept underlying each questionnaire.

Additional Assignment: Have the students write a brief paper outside of class reporting their scores on multiple Discover Yourself assessments and analyzing their results. This paper might be called a “Self- Assessment Analysis” or a “Balance Sheet Paper” that analyzes personal strengths and weaknesses. This assignment would typically include assessments across multiple chapters. This paper could also include attaching copies of the actual assessments and/or a summary table of scores.

Questionnaire 1: Manager Strengths. The purpose of this questionnaire is to have students reflect on themselves and how they rate on the 10 management strengths discussed in the chapter.

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