MIS 180 SDSU J OREGON EXAM 1 NEWEST ACTUAL

MIS 180 SDSU J OREGON EXAM 1 NEWEST ACTUAL /

QUESTIONS AND ANSWERS VERIFIED/GRADED A+

KPIs - ----Answers---Key performance indicators- the quantifiable metrics a company uses to evaluate progress towards

factors of KPIs - ----Answers----turnover rates of employees -number of product returns -number of new customers -average customer spending

Efficiency MIS metrics - ----Answers---Measure the performance of MIS itself, such as throughput, transaction speed, and system availability

throughput - ----Answers---the amount of information that can travel through a system at any point in time

transaction speed - ----Answers---the amount of time a system takes to perform a transaction

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system availability - ----Answers---the number of hours a system is available for users

information accuracy - ----Answers---(part of efficiency metrics) the extent to when a system generates the correct results when executing the same transaction numerous times

response time - ----Answers---the time it takes to respond to user interactions such as a mouse click

Effectiveness MIS metrics - ----Answers---measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates

usability - ----Answers---(effectiveness metrics) the ease with which people perform transactions and/or find information

customer satisfaction - ----Answers---(effectiveness metric) measured by satisfaction surveys , percentage of existing customers retained, and increases in revenue in dollars per customer

conversion rates - ----Answers---(effectiveness metrics) the number of customers an organization touches for the first time and persuades to purchase it's products/service. this is a

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