MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1 Which of the following best describes strategic human resource management? 1 A Planning the balance of internal strengths and weaknesses with external

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Which of the following best describes strategic human resource management? 1) A) Planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage. B) Formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve its strategic aims. C) Managing a firm's insurance benefits administration process. D) Extending a firm's sales, ownership, and manufacturing to new markets. E) Emphasizing the knowledge, education, training, skills, and expertise of a firm's workers. 2) What specific activity is part of the staffing function? 2) A) giving each subordinate a specific task B) developing rules and procedures C) recruiting prospective employees D) maintaining morale E) both B and C 3) Metrics can be compared against ________ to evaluate an organization's performance. 3) A) cost per hire B) HR expense factor C) turnover rate D) absence rate E) all of the above 4) The term '________' refers to an integrated set of human resource management policies and practices that together result in superior employee performance. 4) A) benchmarking B) strategic human resource management C) human resource scorecard approach D) strategic planning E) high - performance work system 5) What tactic will employers likely have to take to fill openings left by retiring employees? 5) A) providing elder care B) hiring more women C) instituting flexible work hours D) rehiring retirees E) lowering the retirement age 6) Managers use a(n) ________ to measure the HR function's effectiveness and efficiency in producing employee behaviors the company needs to achieve its strategic goals. 6) A) HR Scorecard B) statistical analysis C) high performance work system D) metric E) benchmark 1 Chapter 1 (Human Resource Management (Arab World Edition) 1e Akram Al Ariss, Gary Dessler) (Test Bank, Answer at the end of each Chapter) 1 / 4

7) A ________ is a company's long - term plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage. 7) A) SWOT analysis B) tactic C) scorecard D) strategy E) mission statement 8) The ________ metric views human resource expenses in relation to the total operating expenses of the organization. 8) A) human capital value added B) revenue factor C) health care costs per employee D) HR expense factor E) human capital ROI 9) Human resource management in the Arab world is influenced by ________. 9) A) history B) religion C) political issues D) culture E) all of the above 10) When the HR manager acts to ensure that line managers are implementing the firm's human resource policies and practices. They are carrying out the ________ function. 10) A) policy B) staff C) coordinative D) line E) none of the above 11) Strategic human resource management is part of ________. 11) A) SWOT analysis B) a marketing plan C) a benchmark study D) strategic planning E) a high - performance work system 12) ________ set guidelines regarding what the employer can and cannot do when laying off employees. 12) A) Labor laws B) Immigration laws C) Fairness in Employment regulations D) Advertising regulations E) Occupational safety and health laws 2 2 / 4

13) The term '________' refers to the standards someone uses to decide what his or her conduct should be. 13) A) responsibility B) ethics C) autonomy D) culture E) morals 14) All of the following except ________ are ways that human resource management improves corporate performance. 14) A) technology B) strategic planning C) high performance work systems D) human resource practices E) all of the above are methods by which human resource management improves corporate performance 15) ________ is used to facilitate distance learning and training or to provide corporate information to employees quickly and inexpensively applications in human resource management include(s) ________. 15) A) data warehousing B) streaming desktop video C) web portal D) wireless net access E) all of the above 16) ________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad. 16) A) Market development B) Export growth C) Globalization D) Expansion E) Diversification 17) ________ are used to enable employees to sign up for and manage their own benefits packages and to update their personal information. 17) A) portals B) grades C) benchmarks D) goals E) e - procurement facilities 18) Of the four categories of proficiencies necessary for HR managers, which one refers to knowledge of strategic planning, marketing, production, and finance? 18) A) leadership proficiencies B) learning proficiencies C) staffing proficiencies D) HR proficiencies E) business proficiencies 3 3 / 4

19) Line managers respect the knowledge human resource managers have in areas such as testing and affirmative action. Consequently, human resource managers can influence line managers through ________. 19) A) line authority B) functional control C) explicit authority D) human capital E) implied authority 20) Which basic function of management includes delegating authority to subordinates and establishing channels of communication? 20) A) motivating B) staffing C) leading D) organizing E) planning 21) The basic functions of management include all of the following except ________. 21) A) staffing B) planning C) leading D) organizing E) motivating 22) ________ are responsible for assisting and advising line managers in areas like recruiting, hiring, and compensation. 22) A) Board members B) Staff managers C) Human resource managers D) CEOs E) Other Line managers 23) Which term refers to letting outside vendors provide services for a firm? 23) A) data warehousing B) external work systems C) rightsizing D) application service providers E) outsourcing 24) Of the four categories of proficiencies necessary for HR managers, which one refers to the ability to work with and lead management groups? 24) A) business proficiencies B) HR proficiencies C) leadership proficiencies D) learning proficiencies E) staffing proficiencies 4

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