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Testbank for Organizatio nal Behavior and Ma nagement in Law Enforcement 4 th Edition Gennaro F. Vito, PH.D.John C. Reed, PH.D.Harry
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TEST BANK
Chapter 1 Dynamics of Management: Managers and Organizational Behavior
1.1 True/False Questions 1) Management is a continuing process that involves activities focusing on the identification, refinement, and attainment of objectives by the effective application of resources.
Answer: TRUE
2) The primary function of all managers is to command and control their officers.
Answer: FALSE
3) Senior police department administrators function at the technical and operational level of the organization.
Answer: FALSE
4) Middle managers are responsible for the translation of departmental goals into the day-to-day tasks of operational units.
Answer: TRUE
5) Staff managers assist and advise line managers in the accomplishment of organizational goals and objectives.
Answer: TRUE
6) Human skills help managers take a systems view of their department’s mission and goals.
Answer: FALSE
7) As an individual moves up in the hierarchy of a police department, conceptual skills become more important than technical skills.
Answer: TRUE
8) All police organizations expect managers to act and make decisions on their behalf.
Answer: TRUE
9) CompStat is a management system developed during the professional reform movement of the early 20th century.
Answer: FALSE
10) If police managers are to be effective, they must pay increasing attention to the interpersonal aspects of the managerial role.
Answer: TRUE
1.2 Multiple Choice Questions 1) Police chief executives and their management teams provide organizational direction by all of the following methods EXCEPT ________.
- development of mission, vision, goals, and objectives
- creation of strategic, operational, procedural, tactical, and budgetary plans
- controlling and assessing departmental activities
- providing special assignments and favors for political supporters
Answer: D
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2) Managers will enhance their effectiveness at achieving organizational objectives by
________.
A) increasing the size of their departments B) maintaining strict discipline when managing the officers C) understanding the impact of human behavior in the work setting D) providing as little direction as possible
Answer: C
3) Management is all of the following EXCEPT ________.A) continuing process B) focused on attainment of objectives C) effective application of resources D) focused on command, control, and discipline of workers
Answer: D
4) The four primary functions of management include all of the following EXCEPT ________.A) planning B) organizing C) managing D) controlling
Answer: C
5) The control function involves ________.
- developing plans
B) monitoring performance activities C) influencing community leaders D) task analysis
Answer: B
6) The managerial functions are influenced by ________.
- changing environmental demands
B) managerial knowledge and competence C) nature and type of activity D) all of the above
Answer: D
7) What level of management is concerned with strategically how the goals and objectives interrelate with the needs of government and community?A) executive level B) middle management level C) supervisory level D) operational level
Answer: A
8) One of the more demanding requirements is that police chief executives ________.A) supervise the day-to-day department activities B) interpret policy and procedures C) prepare the department to meet present and future needs D) accomplish short term goals
Answer: C
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9) Police managers who function as police trainers are ________.A) line managers B) staff managers C) tactical managers D) temporary managers
Answer: B
10) Effective organizations are characterized by a ________.A) threatening environment B) blending of line and staff managers C) positive working environment D) centralized command and control system
Answer: C
11) Skills that are based on craft experience, training, knowledge, operational procedures, laws, and techniques of policing are known as ________.A) human skills B) technical skills C) conceptual skills D) tactical skills
Answer: B
12) Supervisory managers will find that ________ are exceedingly important and will dominate their working environment.A) human skills B) planning skills C) conceptual skills D) technical skills
Answer: A
13) Police managers often find that they are caught between the conflicting expectations of the
________.
A) technical and conceptual B) executives and middle managers C) organization and its police employees D) union and managers
Answer: C
14) The characteristics of an effective organization include all of the following EXCEPT
________.
A) people work at their full potential B) skill at creating, acquiring, and transferring knowledge C) organizational direction is created by the middle managers D) behavior is modified to reflect new knowledge and insights
Answer: C
15) The characteristics of the CompStat process involve all of the following EXCEPT ________.A) identification and focus on emerging crime trends B) the use of operational resources to control crime 26 .
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