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NBHWC EXAM UPDATED ACTUAL EXAM
WITH CORRECT SOLUTIONS.
What is the most important moment in preparing for a session?
- correct answer- Practicing mindfulness, before the session
begins.
Page 32-33
What are 3 core coaching skills? - correct answer- 1. Mindful listening - cognitive and affective listening, being present, pausing before speaking, listening for emotion.
- Open-ended Inquiry - open ended questions to provoke
- Perceptive reflections - another form of listening,
storytelling.
paraphrasing, summarizing, can activate an emotional response.
Page 34-38
What is the coaching session structure? - correct answer- - Session opening (7%, 2-3 min)
- Weekly goal review (20%, 5-7 min)
- 3-month goal review (7%, 2-3 min/monthly)
- Generative moment (40%, 10-12 min) 1 / 4
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- Goal setting (20%, 5-7 min)
- Session close (6%, 2-3 min)
Page 156
Which part of a coaching session is the longest? - correct answer- Generative moment, 40%, 10-12 minutes
Page 156, 162
In which part of the session does goal setting occur? - correct answer- After generative moment
Page 156, 162
What is the coach approach for this client situation? Client tends toward overzealous and unrealistic goals - correct
answer- Coach Approach: Carefully monitor goals to help client
keep them realistic
What is the coach approach for this client situation? Client is slow to become motivated and does not make progress - 2 / 4
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correct answer- Coach Approach: Address readiness to change
through appreciative inquiry and motivational interviewing.
- Discover strengths
- Weigh pros and cons
- Modify environment
- Try new strategies
- Reconfirm or uncover new motivators
What is the coach approach for this client situation? Client is
getting bored - correct answer- Coach Approach: Add variety to
generative moment, offer a new assignment, explore other domains for change and goals
What is the coach approach for this client situation? Client not making the change process a priority, missing appointments,
late - correct answer- Coach Approach: Non-violent
communication: Share your observations, express empathy,
inquire what could make vision/goals a priority, share value of small steps
What is the coach approach for this client situation? Client realizes coaches are not magicians, disillusioned by all the
work it takes - correct answer- Coach Approach: Normalize
their experience, emphasize small steps, share your confidence in creating action plans and weekly goals 3 / 4
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What is the coach approach for this client situation? Client not attempting their SMART goals on a weekly basis - correct answer- Look for what isn't working in client's behaviors to set a new goal for fresh start, probe for motivators, discuss with mentor coach
What is the coach approach for this client situation? Client is not at 50% of their 3-month goal at week 6 - correct answer-
Coach Approach: Reassess 3-month goals to make sure they
are realistic, revisit vision, talk to mentor coach
What is the coach approach for this client situation? Client discouraged by not seeing results - correct answer- Coach
Approach: Focus on what IS working and client's strengths, talk
about areas to develop, create plan for improvement, try new tools/resources, discuss options with mentor coach
What are red flags for referral? - correct answer- 1. Decrease in ability to experience pleasure, sadness, hopelessness, helplessness
- Intrusive thoughts, can't focus
- Unable to sleep, get back to sleep
- Changes in appetite (increase or decrease)
- Feeling guilty because others have suffered or died
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