PGA PGM LEVEL 3 3.0 FULL STUDY GUIDE

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PGA PGM LEVEL 3 3.0 FULL STUDY GUIDE

CORRECT SOLUTIONS.

Recommended guideline a manager should use if an employee's performance differs from the expected? - correct answer- Address and find mutual agreement

How should resources be allocated to avoid overwhelming a performer? - correct answer- Make them aware of what is available

What should a manager do when a performer has difficulty recognizing when to act on a specific task? - correct answer- Take a specific direction

A team member sets the holes correctly and is assigned this task routinely. What is the result of this? - correct answer- Reinforced the desired outcome

How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? - correct answer- Explain feedback and consequences 1 / 4

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How can managers communicate that they want to work with the performer to ensure success? - correct answer- Feedback is clear

What guidelines apply when a manager uses the supporting strategy? - correct answer- Capable and motivated

What guideline is used with the convincing strategy because the employee is resistant? - correct answer- Help overcome resistance and give resources to do the job

What strategy is used by the head pro when requested solutions by his assistant? - correct answer- Supporting

What strategy is used with employees who are experienced but unwilling? - correct answer- Involving

What action increases the chances of finding a solution that satisfies all parties? - correct answer- Address the problem early 2 / 4

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During joint problem solving, why is it important to state the problem in relation to the expectations? - correct answer- To avoid blame

What manager behavior is appropriate during termination? - correct answer- Considerate, clear, decisive

F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? - correct answer- Measure, evaluate, act

What is food cost control? - correct answer- Management and procedures to regulate costs

What is the most important consideration when forecasting number of staff and scheduling? - correct answer- Provide the service, minimal payroll

Which condition enhances the benefits of mental practice? - correct answer- Cognitive hypothesis 3 / 4

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What is an effective means to help a beginner use motor imagery to improve? - correct answer- Combine with physical performance

What optimizes performance when combining mental and physical practice? - correct answer- Recall past shots, execute prior memory

What conditions lead to greater learning transfer? - correct answer- Same/similar conditions

What approach is recommended to optimize learning transfer of a golf skill? - correct answer- Transfer skill at similar level in transfer learning

What are two major ways to structure swing change movements through rehearsal? - correct answer- Skills practice and transfer practice

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