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Abstract This thesis is about the extent to which employees of potato manufacturer X , Oosterbierum Friesland (hereafter: 'X ') experience job satisfaction and the relationship with increasing absenteeism. The objective is to write an advisory report with recommendations to reduce this phenomenon.Literature- and practical research was conducted with the main concepts: ‘influencing absenteeism, job and psychological characteristics, leadership styles, measuring job satisfaction and factors creating satisfaction and dissatisfaction’. All research was geared towards the real-life situation at X .The theoretical framework model was the ‘JCM’ with the ‘Factor Theory of Motivation’,’ Maslow's pyramid’ and the ‘INK/EFQM model’ linked to it. In the practical study, 15 respondents were questioned based on the core concepts from the JCM model.The results show that the self-managing teams has its advantages and disadvantages with a satisfaction score amongst management and employees of 65% and 35% respectively. Lack of individual appreciation for employees is the main reason for dissatisfaction with 60% of the floor employees who indicate this. Opportunities for improvement are the provision of internal training and the promotion of social cohesion.The significance for X in practice is that absenteeism can be influenced, though in a limited way.. Due to the nature of the work, ‘challenge and development’ are limited. The most promising improvements are in the field of IT-training and reducing the ‘perception-distance’ between management and floor employees. 2 / 6
Concepts Job satisfaction: a feeling of fulfilment or enjoyment that a person derives from a professional task (Zimbardo, 2018) Based on Yuxin & Farooq (2019), job satisfaction is described by the definition: “an emotional reflection of employees on the content and usefulness of their work, which is related to the degree to which job performance is performed” (Dud, 2020).Sickness absence: sickness refers to health or the absence thereof, while absenteeism means 'negligence'. Two words: illness and absenteeism. One doesn't necessarily have anything to do with the other (Pink, 2011).Autonomy: a state of a person in which he or she makes decisions independently, but not necessarily alone (Benrazavi, 2013).Skills: the collective whole of interpersonal knowledge and skills with which a person can perform a task (Pink, 2011).Task significance: is related to job satisfaction; the content of the task is also assigned to the level of satisfaction a person experiences (Frost, 2019).Motivation: what causes a person to behave in a particular way. Initiation, direction, intensity, and persistence are the most important sub-concepts thereof (Pink, 2011). 3 / 6
Table of Contents Abstract..............................................................................................................................................2 Chapter 1 - Introduction.........................................................................................................................8 1.1 Introduction company..................................................................................................................8 1.2 Subject area..................................................................................................................................9 1.3 Problem description...................................................................................................................10 1.4 Key factors..................................................................................................................................11 1.5 Critical incidents.........................................................................................................................11 1.6 Purpose and relevance...............................................................................................................12 1.7 Context.......................................................................................................................................12 1.8 Outline........................................................................................................................................12 1.9 Literary review................................................................................................................................13
1.9.1 Visions on job satisfaction.......................................................................................................13
1.9.2 Factors of job satisfaction....................................................................................................14
1.9.3 Job Related Factors..............................................................................................................16
1.9.4 Pyramid Maslow..................................................................................................................17
1.9.5 INK- / EFQM-model..............................................................................................................19
1.9.6 Comparison & conclusion....................................................................................................21
1.10 Conceptual Model....................................................................................................................22 1.11 Problem Statement and research questions.............................................................................23 Chapter 2 – Method.............................................................................................................................24 2.1 Research design..........................................................................................................................24 2.2 Instrument..................................................................................................................................24 2.3 Population and sample...............................................................................................................25 2.4 Data collection procedure..........................................................................................................26 2.5 Data analysis...............................................................................................................................26 2.6 Ethical issues...............................................................................................................................27 Chapter 3 – Results...............................................................................................................................28 3.1 Sample description.....................................................................................................................28 3.2 Descriptive measures of main study variables............................................................................28 3.3 Explanation coding.....................................................................................................................29 3.4 Analyses research question........................................................................................................29 3.5 Results per core concept JCM-model.........................................................................................30 Chapter 4 – Discussion.........................................................................................................................36 4.1 Interpretation.............................................................................................................................36 4 / 6
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