Quiz Questions Chapter 1

1 Quiz Questions – Chapter 1

• Central heating, the elevator, and electric lights were first adapted to the lodging

industry in what era?

• mid 1800’s
• late 1800’s
• early 1900’s
• middle 1900’s

• Conrad Hilton entered the hotel industry during the post World War II era?
• true
• false

• Kemmons Wilson founded the Sheraton Chain in the 1950’s?
• true
• false

• Market orientation of a hotel refers to which of the following?
• the ability of the hotel to attract guests
• the stores surrounding the hotel
• the type of guests attracted to a hotel
• the geography of the hotel’s location

• Example(s) of a hotel’s market orientation is (are) which of the following?
• J.C. Penney and Sears
• commercial and residential
• advertising with a local travel agent
• none of the above

• Total Quality Management focuses upon employee morale issues.
• true
• false

• This concept measures a hotel manager’s efforts in achieving maximum

occupancy at the highest room rate possible.

• Occupancy percentage
• Average rate
• Yield percentage
• Franchise agreement

• If a hotel sells 300 rooms in one night and has 400 rooms available to sell, and

attracts 600 guests for that night, the single occupancy for that night is?

• 75%
• 100%
• 50%
• 35%

(Hotel Front Office Management 5e James Bardi) (Test Bank, Answer at the end of each Chapter) 1 / 4

2

• The double occupancy rate for the night listed in question number 8 is which of

the following?

• 75%
• 100%
• 50%
• 35%

• A hotel has collected $10,000 in revenue for the night. They sold 200 rooms.

What is the average room rate?

• $100
• $50
• $75
• $85

• Levels of service of a hotel are indicated by which of the following?
• Full-service, all suites, limited-service, extended-stay
• Franchise and independent services
• Luxury, independent, top rated
• Franchise, referral, limited-service

• Affiliation of a hotel is indicted by which of the following?
• Franchise
• Company-owned
• Referral
• All of the above
• Luxury

• Concepts that support growth in the lodging industry include, but are not limited

to, leisure time, discretionary income, and number of one and two person households.

• True
• False

• This type of property is a hotel which is operated by a consulting company that

provides operational and marketing expertise and a professional staff.

• Management contract
• Franchise
• Select -service
• Full-service

• Concepts that support career development in the hotel business include which of

the following?

• Educational preparation and continued in-service education.
• Work experience
• Membership and participation in professional hospitality organizations
• All of the above
• Franchise agreements 2 / 4

3

• Marriott founded his hotel empire in 1957 with which hotel?
• Twin Bridges Marriott Motor Hotel
• Marriott Hotel
• Washington D.C. Manor
• Waldorf=Astoria

• This person is associated with developing a market segment for the cost conscious

business and pleasure travelers in the early 1980’s.

• Tom Bradley
• Ray Schultz
• Gordon Hilton
• Mary Carlton

• This atrium concept allows a guest a to overlook the lobby of a hotel from the first

floor to the roof. It was first used by

• Marriott
• Holiday Inn
• Hyatt
• Waldorf=Astoria

• The concept “demographic” refers to which of the following?
• size, density, distribution, or vital statistic of a population
• emotional and motivational forces that affect a service or product
• data which represent hotel services
• chain concept

• The money remaining from wages after paying for necessities such as food,

clothing, and shelter is referred to which of the following?

• vacation savings
• discretionary income
• flexible income
• extra revenue

Answers to Exam – Chapter 1

• B
• A
• B
• C
• B
• B
• C
• A
• B
• B
• A
• D
• A
• A
• D
• A
• B
• C
• A
• B

• / 4

9 Quiz Questions – Chapter 2

• Who sets the tone for delivering hospitality in a hotel?
• Front desk clerk
• Bell captain
• Front desk manager
• All of the above

• The functional role of the front office manager include(s) which of the following?
• Directing employees
• Operating equipment
• Maintaining accurate inventory of rooms to be sold
• Operating within available financial resources
• All of the above

• A concierge is part of the housekeeping staff
• True
• False

• A job description is prepared before a job analysis.
• True
• False

• A job analysis lists all the jobs performed by an employee as they occur.
• True
• False
• Forecasting room sales is performed by a desk clerk. It is not an important part of

the front office manager’s job.

• True
• False

• The employee schedule needs to be compared to projected room sales.
• True
• False

• Supervising front office employees include(s) which of the following?
• Accurate forecasting of room sales
• Scheduling employees
• Employee motivation and understanding group personalities
• Training employees
• All of the above

• The above information is taken from which of the following managerial tools?
• Job description of a front office manager
• Job analysis of a front office manager
• Job organization of a front office manger
• None of the above
• / 4