SOP UNITED AIRLINES EXAM ACTUAL QUESTIONS

SOP UNITED AIRLINES EXAM (ACTUAL / ) QUESTIONS

AND VERIFIED CORRECT ANSWERS

Chain of Commands - ----Answers___- Captain

• First officer
• Relief pilot
• Purser

Who is Crew briefing conducted - ----Answers___( I )

Introduce : introduce yourself to the CSR. Verify FAA

minimums

( N ) Notify : determine if flight is quick turn. Confirm special

customer, info : WCHR, UMNR, LEO, etc. confirm avail.

Jumpseat ats for cabin jumpsuit authority (CJA). Retrieve any international documents needed. Review any items that may affect boarding or door closure times.

( F ) Furnish : confirm and notate gate / podium contact phone

numbers

( O ) Obtain : obtain flight specifics info ( international

documentations) Discuss customer loads factors

( R ) Review : review customer boarding time. Establish the

boarding time of the 1st customer crossing threshold of a/c.Discuss and verify adjusted boarding time, if needed ( quick turns ) Review and reiterate door closure 5 mins. prior to schedule departure time.

( M ) Manage : manage bags. Review number of bags expected

to be pre-tagged based on gate bags predictor. Discuss time when CSR comes to a/c to check avail. Baggage capacity (bags 1 / 2

or bin count) onboard. Confirm number of deadheading crew.Review any market specific baggage info.

Types of reports - ----Answers___IOR - Irregular Operations Report ISAP - inflight safety action program FRMP - Fatigue risk management program FAFR - flight attendants fatigue report

Carry-On Baggage allowance - ----Answers___All customer (

except Basic Economy ticket holder) are limited to:

• 1 carry on bag or large musical instrument
• 1 personal item

PETC pets traveling in cabin - ----Answers___- customer traveling with a pet are required to sit on window seat

• Guam operating flights generally do not accept pets in cabin

except extreme circumstances

• pet must remain in kennel throughout flight. Kennel must

remain closed

• can not sit in bullhead or exit row

Lap Children - ----Answers___- under the age of 2

- must be held for : fasten seatbelt sign on, taxi, take off and

landing

• may not sit in empty seat
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