Student number: x - Address: Rengerslaan 8-10  ZIP: 8917 DD City: ...

• / 6

Colophon

Name: X

Student number: x

E-mail: x

Tel: x

  Company

Name: x

Address: x

ZIP: x

City: x

Contact: K. X

  College NHL Stenden - International Hospitality Management

Address: Rengerslaan 8-10 

ZIP: 8917 DD

City: Leeuwarden

Guidance contact: to be determined

Submitted: X 2 / 6

Definitions These concepts were found during literary research and are defined for the sake of clarity.Autonomy: an individual’s state of being whereby decisions are made solely by that individual, although not necessarily alone (Seligman 2013).Job-absenteeism: important to define, since absenteeism in job related contexts do not necessarily relate to each other. Absenteeism of course is not being present on ones assigned job, but the relation towards sickness is a broad definition. Sickness in relation to ones work can mean a broad range of things, of which dissatisfaction can be an important element (Emerald, 2023).Job satisfaction: “A feeling of fulfilment or enjoyment that a person derives from a professional task” (Zimbardo, 2023) / “An emotional reflection of employees regarding the substance and goal of work in relation to the level of job performance” (Yuxin & Farooq, 2023).Skills: “The collective whole of an individual’s interpersonal knowledge and capabilities whereby a task can be performed” (Pink, 2011).Task significance: is related to the meaning and purpose of a particular task and its meaning towards an individual’s perception of accomplishment and fulfillment (Seligman, 2013).Motivation: “that which drives an individual to move towards certain behavior with the main components of initiative, purpose, aim, intensity and determination” (Pink, 2011). 3 / 6

Inhoud Chapter 1 - Introduction.........................................................................................................................7 1.1 Subject area..................................................................................................................................7 1.2 Problem description.....................................................................................................................8 1.3 Key actors.....................................................................................................................................8 1.4 Critical incidents...........................................................................................................................8 1.5 Purpose and relevance.................................................................................................................9 1.6 Context.........................................................................................................................................9 1.7 Context Hospitality Industry.........................................................................................................9 1.8 Literary review..............................................................................................................................9

1.8.1 Visions on job satisfaction....................................................................................................10

1.8.2 Factors of job satisfaction....................................................................................................11

1.8.3 Job Related Factors..............................................................................................................12

1.8.4 Pyramid Maslow..................................................................................................................13

1.8.5 INK- / EFQM-model..............................................................................................................15

1.9 Conceptual Model......................................................................................................................17 Chapter 2 – Method.............................................................................................................................18 2.1 Research design..........................................................................................................................18 2.2 Instrument..................................................................................................................................18 2.3 Population and sample...............................................................................................................19 2.4 Data collection procedure..........................................................................................................20 2.5 Data analysis...............................................................................................................................20 2.6 Ethical issues...............................................................................................................................21 2.7 Problem statement & research questions..................................................................................21 Literature..............................................................................................................................................23 Appendix I - Company profile...............................................................................................................26 Appendix II - Working shifts..................................................................................................................26 Appendix III - Objectives & sustainability.............................................................................................27 Appendix IV - Results 10 year period....................................................................................................28 Appendix V - Results employee survey.................................................................................................28 Appendix VI - Absentee rates 2008-2023.............................................................................................28 Appendix VII - Employee turnover........................................................................................................29 Appendix VIII - Company facts..............................................................................................................31 Appendix IX - History X.........................................................................................................................32 Appendix X - Cooperating partners......................................................................................................33 4 / 6