TABLE OF CONTENTS - Procedures for the Canadian Health Professional th

TEST BANK

Dina Mikhael Administrative and Clinical Procedures for the Canadian Health Professional 5 th Edition Valerie D. Thompson 1 / 4

TABLE OF CONTENTS

Chapter 1 The Administrative Health Professional (AHP) ........................................................ 1-1 Chapter 2 Health and the Individual ............................................................................................2.1 Chapter 3 Culture and Health ......................................................................................................3.1 Chapter 4 The Canadian Health Care System .............................................................................4.1 Chapter 5 Standards and Safety in Health Care ...........................................................................5.1 Chapter 6 Diagnostic Tests ..........................................................................................................6.1 Chapter 7 Pharmacology ..............................................................................................................7.1 Chapter 8 Communication in the Health Office ..........................................................................8.1 Chapter 9 Patient Registration and Scheduling Appointments ....................................................9.1 Chapter 10 Health Care Plans ...................................................................................................... 10.1 Chapter 11 The Billing Process ................................................................................................... 11.1 Chapter 12 Claims Submission ..................................................................................................... 12.1 Chapter 13 Health Information Management .............................................................................. 13.1 Chapter 14 The Hospital Setting .................................................................................................. 14.1 Chapter 15 Hospital Documents and Procedures ........................................................................ 15.1 Chapter 16 Doctor’s Orders: Procedures and Process ................................................................. 16.1 Chapter 17 Intravenous Therapy ................................................................................................. 17.1 Chapter 18 Patient Nutrition ........................................................................................................ 18.1 Chapter 19 D igestion and Excretion ............................................................................................ 19.1 Chapter 20 The Cardiorespiratory Systems ................................................................................. 20.1 Chapter 21 Rest and Activity ....................................................................................................... 21.1 2 / 4

Chapter 1 Test Item File Thompson, 5e 1-1 Copyright © 2022 Pearson Canada Inc.

Chapter 1: The Administrative Health Professional (AHP)

Multiple-Choice Questions:

1) Which of the following is an example of core competence skill that the AHP should have?

• professionalism
• flexibility
• computer literacy
• empathy

Answer: C

Diff: 1

Skill: Recall

Learning Objective: LO2

2) Which of the following is a clinical responsibility of the AHP?

• assisting with physical examination
• typing and keyboarding
• scheduling appointment
• answering the phone

Answer: A

Diff: 1

Skill: Recall

Learning Objective: LO5

3) Which of the following is an example of an attribute that the AHP should have?

• communication skills
• flexibility
• computer literacy
• knowledge of healthcare terminology

Answer: B

Diff: 1

Skill: Recall

Learning Objective: LO2

4) Which of the following is the best definition of autonomy?

• A moral claim.
• A moral obligation.
• A set of guidelines for ethical conduct.
• A person’s right for self-determination.

Answer: D

Diff: 1

Skill: Recall

Learning Objective: LO3 3 / 4

Chapter 1 Test Item File Thompson, 5e

1-2 Copyright © 2022 Pearson Canada Inc.5) Which of the following reflects the importance of analytical thinking as an attribute of the AHP?

• It opens the door to proper problem solving.
• It eliminates extended wait times in the office.
• It reduces stress.
• It gives a professional impression.

Answer: A

Diff: 2

Skill: Applied

Learning Objective: LO2

6) Which of the following attributes is very important for a successful appointment schedule?

• calm demeanor
• ethical attitude
• good judgment
• sense of responsibility

Answer: C

Diff: 2

Skill: Applied

Learning Objective: LO2

7) If your shift at the hospital ends at 1700 hours. This means ________.

A) 6:00 p.m.

B) 5:00 p.m.

C) 4:00 p.m.

D) 6:00 a.m.

Answer: B

Diff: 2

Skill: Applied

Learning Objective: LO6

8) Which of the following is one of the goals of the professional organizations?

• They offer their members resources, learning materials, and continuing education.
• They pay their members travel expenses.
• They offer all their members a practice license.
• They pay a regular salary to all their members.

Answer: A

Diff: 2

Skill: Recall

Learning Objective: LO8

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