Teachers Manual 4 - th Edition Chapter 1 Human Relations: The Key t...

Teachers Manual – 4 th Edition Chapter 1

Human Relations:

The Key to Personal and Career Success

FOCUS

The overall goal of the fourth edition of Human Relations is to provide relevant content and activities that will enable students to embrace 21 st century skills, integrate new ideas/change, offer new solutions, and apply a global perspective to issues so that they may in turn produce new knowledge, services, processes, and products. The Partnership for 20 th Century Skills called for skill in interacting competently and respectfully. The purpose of this chapter is to introduce students to the study of human relations and help them appreciate the role human relations skills play in their personal and career success. The development of human relations in business occurred for reasons that are equally valid in 21 st century organizations. Therefore, the history of management practices is traced to give the student an understanding of how human relations became important to business.

21 st century competencies and individual responsibilities in a 21 st century organization are discussed. An explanation of the changes that occur in businesses is presented to assist students in understanding what they must be prepared to contribute to the organization and why their contribution is essential. Perhaps the most important aspect of this chapter is that students see connections among numerous forces, their responsibilities and how they fit in the overall organization.

CHAPTER PREVIEW

OBJECTIVES

After studying this chapter, you should be able to:

1.1 Explain what human relations is.

1.2 Discuss the importance of human relations to organizations and careers.

1.3 Trace the development of human relations in business.

1.4 Discuss 21 st century competencies and your responsibilities in a 21 st century organization.

1.5 Explain which outside forces can affect organizations.(Human Relations 4e Marie Dalton Dawn Hoyle, Marie Watts) (Instructor Manual) 1 / 4

TEACHING-LEARNING SUGGESTIONS

Supplementary Exercise 1.1 (Getting Acquainted Interviews) Explain that participants are to look around the room, select the person who looks most interesting, and pair up. Pairs are to spend 10 minutes interviewing each other, person A interviewing person B for 5 minutes and then reversing roles.Interviewers can ask anything but must be willing to answer the same question.Interviewees can choose not to answer a particular question.

At the end of 10 minutes, ask for the person who feels that he/she interviewed the most interesting person to begin by introducing that person to the rest of the class.Then, the person introduced introduces his/her partner. Continue by asking for the next volunteer, being careful to pull from all sides of the room. After all are introduced, ask volunteers to name as many participants as possible and give an interesting fact about each.

Answers to Jump Start • Student answers will vary but should focus on the ethics of the matter and the point that human relations skills can help provide insight into how and why people think and act as they do.• Student answers will vary but should focus on ethics and responsibilities.

1.1 Human Relations Definition and Study

Human Relations Definition and System Human relations is the study of relationships among people and how they interact. It looks at how this knowledge can be used to improve personal, job, and career effectiveness. Broadly, it includes all types of interactions, including conflicts, collaborations, and groups. Effective human relations is a combination of knowledge, experience, skills, and attributes. Collectively, these traits enable you to perform effectively. It involves cognitive skills, relationship skills, and personal capabilities. Examples of your cognitive skills are decision making, problem solving, critical thinking, creativity, and innovation. Your relationship skills include influence and negotiation, communication, listening, and trust building. Personal capabilities refer to your adaptability, flexibility, and resiliency, your degree of integrity and honesty, and your approach to self-development.Human relations skills can help people achieve their personal and professional goals and help them contribute to organizational goals.

What Human Relations Is Not

If you are practicing human relations effectively, you:

• Are strong and self-confident—but not overbearing • Are modest—but not timid or self-effacing • Are considerate of others—while keeping in mind both your own and your organization’s needs KeyPoint Human relations, the study of relationships among people, will help you interact effectively with others. 2 / 4

• Show an interests in other people and talk about topics that interest them—without prying into their personal business • Listen—while still contributing your comments • Are thoughtful—but not lazy or slow to action • Are confident—but not unwilling to change or learn from errors • Are able to relax—but remain focused A Systems Approach to Studying Human Relations Human relations and organizational productivity are the sum total of six parts.These are all connected to each other, and each part affects the whole and at least one other part. Each part, in turn, is made up of a number of actions or

behaviors:

• External factors—Such as mergers, changing technology, and demographic shifts • Factors in the organization—Such as leadership, power, diversity, protocol, goals, structure, and culture • Factors in the job—Such as adoption of new technology • Manager—Such as this person’s managerial style • Group—Such as how the group approaches decision making, teamwork, or conflict management • Individual—Such as this person’s learning and management of his or her feelings and those of others (emotional intelligence). His/her attitudes, perception, motivation, and communication ability/style.Ethics, etiquette, career advancement strategies, and goal setting.Openness to change, respect for employee rights, and work/life balance

Answers to Ask Yourself

• Human relations is the study of relationships among people, how they

interact, and how this knowledge can be used to improve their personal, job, and career effectiveness. It can help you at work and in your personal life by helping you understand why beliefs, attitudes, and behaviors can sometimes create relationship problems for you.

• A system is a set of interrelated elements or parts that function as a whole.

All parts are connected to all other parts and are affected by at least one other part, and each part affects the whole.

Student answers will vary re possible systemic effects from these relationships but should focus on the elements in the model.

• Student answers will vary but should identify the specific behavior that led

to the situations and what they can learn from them.

1.2 Why Human Relations Is Important Effective human relations skills contribute to organizational and individual success.

Answers to In the News

• Student answers will vary. 3 / 4

• Human relations is important both to the employer and the employee. It

can help provide job security and career enhancement.

Importance of Human Relations to Organizations

Teaching Master 1.1 Use the prepared teaching master to discuss Characteristics of 21 st C Organizations (taken from Figure 1.2 in text).

Employers want to feel confident that you’ll treat customers and coworkers professionally, will speak, listen, and contribute in meetings, and will use etiquette and other aspects of human relations skills. Organizations today are faced with serious challenges that require effective use of their resources. People are their most important resource. Because jobs are becoming more interdependent, organizations need people who can cooperate, collaborate, and produce results by working with others.

Importance of Human Relations to Your Career If you interact well in a variety of relationships, you’re more likely to be able to influence others and achieve success. In fact, effective human relations skills may be the greatest contributor to the success or failure of your career.

Where Human Relations Starts Ask students to discuss their outcomes and reactions to the human relations quiz.Building your human relations skills starts with you—with understanding your own mental and emotional makeup and your effect on others.Knowing yourself, your values, and your principles will help you understand others, practice effective human relations, and achieve your goals.

Answers to Ask Yourself

• Most people are fired from their jobs because they do not get along with

others or they have poor work habits. Student answers will vary regarding human relations skills they will need and why but should reflect understanding of the chapter thus far.

• Both are important in getting the job initially, with human relations skills

becoming more important as you move up. Where you are on your career ladder may make a relative difference, but human relations skills will always be important at every level.

• Students responses will vary but should reflect understanding of the

question and answer in #2 above and the content of the chapter.

1.3 Development of Human Relations

An appreciation for human relations developed as businesspeople looked for new ways to increase productivity as the economy evolved.

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